Customer Support Engineer

hace 2 meses


City, México DE-CIX Management GmbH A tiempo completo

For our North-American locations, we are looking for a highly motivated**,**

**Customer Support Engineer (Network) (m/w/d)**:
**Our Offer**:

- Processing of new customer connections and upgrades with a focus on troubleshooting
- Supporting the Head of Customer Services
- A permanent position with the world’s market leader in its sector with short decision-making processes
- 25 days paid vacation and 11 paid Holidays
- Offering a Health care Plan
- An appreciative corporate culture, a team of like-minded experts
- An innovative and international environment
- Extremely friendly and supportive colleagues
- With all of this, great working conditions await you:
**What's important to us**:

- Work experience in Customer Service/Support, ideally in the telco industry
- Highly-developed know-how on the functions of the Internet, especially TCP/IP, BGP, network protocols etc., as well as developable Linux skills. Some knowledge of local data centers and data center’ procedures are an advantage
- Some years of work experiences in the industry and possessing high skills in spoken and written communication with customers
- IT studies, in-house training as IT specialist with primary focus on networks or comparable work experience
- Work experience with Ticketing Systems
- Fluency in both Spanish and English is a prerequisite for this position
- Experience in offering practical support, the willingness to undertake shift work, and to participate in a 24x7 on call duty

What is even more important to us than your professional qualifications (computer science or equivalent education) is your enthusiasm for providing high quality customer service with a profound knowledge about network engineering

**Contact Person**:
Nathalie Langley- DE-CIX takes the protection of your personal data very seriously and strictly complies with the regulations of the data protection statutes. For further details, please refer to our privacy policy.



  • Mexico City Singular A tiempo completo

    The role We are seeking a Technical Support Engineer US team, with exceptional technical, organization and communication skills to join our growing team. A customer-focused individual responsible for handling customer and partner support. An exceptional technical aptitude, with precise written and verbal communication skills, who finds it easy to speak...


  • Mexico City Lionbridge A tiempo completo

    Technical Support Engineer Mexico City, Mexico Technical Support Engineer Position Summary The Technical Support Engineer plays a vital role in ensuring the seamless operation of our products and services by providing technical assistance and resolving customer issues. The primary aim of this role is to deliver exceptional support to our...


  • Mexico City KION Group A tiempo completo

    Dematic has a need for a Controls Engineer in Dematic's Technical Support group, Customer Service. The successful candidates will have experience working in the material handling industry and directly working with customers remotely using schematics and PLC logic to find and isolate the issue. What we offer: This is What You Will do in This Role: •...

  • Support Engineer, Audible

    hace 3 semanas


    Mexico City Audible A tiempo completo

    ABOUT THIS ROLE Audible is looking for a dynamic and motivated Support Engineer to join a growing team. If you are customer-focused with creative problem-solving skills and have experience supporting technology teams this role may be for you. As a member of our team you will have the opportunity to develop your career while supporting Audible’s...


  • Mexico City Sur A tiempo completo

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...


  • Mexico City Lionbridge A tiempo completo

    Technical Support Engineer Position SummaryThe Technical Support Engineer plays a vital role in ensuring the seamless operation of our products and services by providing technical assistance and resolving customer issues. The primary aim of this role is to deliver exceptional support to our clients, contribute to customer satisfaction, and maintain the...


  • Mexico City Lionbridge A tiempo completo

    Technical Support Engineer Position SummaryThe Technical Support Engineer plays a vital role in ensuring the seamless operation of our products and services by providing technical assistance and resolving customer issues. The primary aim of this role is to deliver exceptional support to our clients, contribute to customer satisfaction, and maintain the...


  • Mexico City Bright A tiempo completo

    ☀️ About Bright:Hey there! We’re Bright, a fintech solar energy startup on a mission to reverse climate change, starting in Mexico. We do so as a finance and technology layer powering the solar installer and entrepreneurial ecosystem - working hard to simplify the process through automation. In just a few years, we've become Mexico's #1 residential...


  • Mexico City Outreach A tiempo completo

    Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to...


  • Mexico City TK Recruitment A tiempo completo

    My client, a dynamic and rapidly growing international FinTech, is expanding its presence in Mexico. As part of this expansion, we are actively seeking a highly skilled Technical Support Engineer to join their team in CDMX.The Role:You will play a key role in providing end-user support, troubleshooting, and ensuring the seamless functioning of desktop...


  • Mexico City Alia Integrando Talento A tiempo completo

    DescriptionWe are looking for a Level 2 Technical Support Engineer to work with and across all functional areas of the company to resolve customer issues and achieve high levels of customer satisfaction.The right candidate will be an empowered self-starter familiar with working in a fast-paced environment.The position will have the responsibility to work...


  • Mexico City Tala A tiempo completo

    The Role As a Production Support Engineer, you will support, monitor, and maintain the high availability of our platform across all of our markets. You’ll work closely with engineering, CX, product, and program teams globally for production incident response and post-mortem processes. You’ll work closely with the CX and Collections teams to discover...

  • Staff Support Engineer

    hace 22 horas


    Mexico City Gigamon A tiempo completo

    Description We are seeking a Technical Support Engineer to provide world-class support to Gigamon customers and partners. This role requires a friendly, polished communicator committed to solving complex problems and delivering high-level customer satisfaction. You will get the opportunity to work with Engineering, Sales, and Customer Success to...

  • Sr. Support Engineer

    hace 5 días


    Mexico City Gigamon A tiempo completo

    Description We are seeking a Technical Support Engineer to provide world-class support to Gigamon customers and partners. This role requires a friendly, polished communicator, committed to solving complex problems and delivering high-level customer satisfaction. You will get the opportunity to work with Engineering, Sales, and Customer Success to...

  • Support Engineer

    hace 3 semanas


    Mexico City Audible A tiempo completo

    ABOUT THIS ROLE Our technology teams play a key role in connecting listeners with millions of stories by imagining, designing, developing and testing the software and applications that make up Audible’s platform. As a Support Engineering Manager, you’ll anticipate and seek out obstacles before they occur, and implement solutions that allow our...


  • City, México Outreach A tiempo completo

    **About The Team** - The Customer Success team is at the core of Outreach. We focus on driving real business impact for customers, not just supporting the technical specs of our product. The purpose of Customer Success at Outreach is to guide our customers throughout their Outreach journey - with a focus on removing barriers to product adoption and...


  • Mexico City Aspen Technology A tiempo completo

    The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of...


  • Mexico City Heinsohn Business Technology A tiempo completo

    Role DescriptionTasks• Support end-users with efficient resolutions in english• Sample tasks include; password resets, mailbox delegation, user account creation, hardware troubleshooting, connectivity issues, user offboarding, update installation, casic setting configuration for cloud services such as Zoom, Microsoft 365, Google apps etc,...

  • Support Engineer

    hace 2 meses


    Mexico City SAP Fioneer A tiempo completo

    ABOUT USSAP Fioneer builds software and platforms that enable banks, insurance companies and challengers to run, transform and grow – cost-efficiently and at scale and speed. Backed by global technology leader SAP and entrepreneurial investor Dediq, we are in a unique position to combine the speed and agility of a start-up with the experience and...


  • Mexico City Trellix A tiempo completo

    Administrative SupportProfessional Service Solution ConsultantSenior Customer Success ManagerSenior Customer Success ManagerCustomer Success ManagerDemo SpecialistCustomer Success ManagerProduct Certification Program ManagerEnterprise Account ManagerEnterprise Account DirectorEnterprise Account Manager (French/English)Human Resources InternProduct Manager -...