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Desktop Expert Support C11

hace 2 meses

Tlahuac, México Citi A tiempo completo

El Analista Intermedio de Tecnología de Infraestructura es un rol de nível intermedio, responsable de ayudar con actividades de administración de LAN/WAN y del centro de servicios al personal, incluido el mantenimiento de red, la orientación técnica y la seguridad, en coordinación con el equipo de Infraestructura de Tecnología. El objetivo general es usar conocimiento de tecnología de infraestructura y políticas identificadas para procesar datos, resolver problemas y ejecutar tareas administrativas.

**Responsabilidades**:

- Resolver problemas/proyectos moderadamente complejos, mediante análisis, experiência técnica y antecedentes; proporcionar análisis de temas más complejos y redirigir cuando corresponda.
- Participar en actividades de prueba, incluida la creación y ejecución de guiones de pruebas básicas y la evaluación de los resultados para posibles mejoras.
- Realizar actividades de control (riesgo, autoevaluación COB, auditoría, etc.) y recomendar mejoras.
- Reunir y organizar requisitos de adquisición de hardware y actividades de implementación.
- Reunir, compilar y sintetizar información relacionada con procesos o sistemas de tecnología; crear y preparar informes.
- Colaborar en la implementación o las mejoras de sistemas, así como en las actividades posteriores a la implementación.
- Lograr soluciones mediante los antecedentes y la experiência técnica.
- Intercambiar ideas e información de manera clara y concisa.
- Evaluar adecuadamente el riesgo cuando se toman decisiones comerciales, demostrando una consideración particular por la reputación de la empresa y protegiendo a Citigroup, sus clientes y activos, al impulsar el cumplimiento de las leyes, las reglas y los reglamentos correspondientes, acatando la política, aplicando un juicio ético sólido en relación con el comportamiento personal, la conducta y las prácticas comerciales y escalando, administrando e informando los problemas de control con transparencia, así como supervisar de manera efectiva la actividad de otros y crear responsabilidad con aquellas personas que no mantienen estos estándares

**Calificaciones**:

- Ing. o Lic culimada en áreas informaticas o experiência a fin.
- Inglés intermedio
- avanzado (Necesario)
- 3 a 5 años de experiência en Desktop.

**Knowledge/Experience**:

- High and comprehensive Operating System conception, (wintel architecture)
- Windows registry - high approach and management (machine configuration, SIDs, Classes, Decimal and hexadecimal values)
- Event viewer - deep analysis (Event IDs, filters, export, evtx files management, reporting, tracking)
- High command line knowledge - instructions, queries and windows services management Microsoft Management Consoles (MMC)
- Windows Installer symptoms and resolution.
- Local security access groups management
- Network security protocols and usage, monitoring and traffic analysis.
- Remote administration tools
- Windows server approach
- Windows native components, Firewall, services, policies, configuration templates, error reporting/management.
- Windows Installer: MSI packages, MST, MSP. (build)
- Java script build concepts (programming)
- Visual Basic Scripts concepts and functionality (build, programming)
- .NET concepts (programming)
- HTML concepts (programming)
- Active Directory high management, global policies.
- Local policies (pol files)
- Windows restrictions and policies compliance
- CMDB and CI management (ITIL)
- WUSA

**Skills**:

- Able to interface on both technical and business aspects with various levels within the organization (e.g. Managing Director of Division, Product heads for Division/Region, Junior Engineers, etc.)
- Excellent communication, leadership skills
- Presentation skills able to develop and communicate strategy concisely and clearly
- Highly-motivated, strong performer
- Strong organizational and follow-up skills and the ability to multi-task effectively in a high-volume environment.
- Proactive, ability to use own initiative and take lead to devise creative solutions
- Commitment to quality, attention to detail and customer service
- Strong problem-solving skills and analytical approach
- Independent
- React to a dynamic environment
- Remain calm and objective in a high-pressure environment
- Work in a team of diverse skill sets and cultures
- Strong self-management and be ready to use own initiative
- Capacity and ability in the coaching and training team

**Qualifications**:

- Bachelor's Degree in Computer Systems Engineer or related careers is desirable, but experience is more relevant than formal qualifications
- Capable of maintaining English conversations is necessary to drive Major Problem Review calls with global teams
- 5 years of experience in desktop plataform is highly appreciated
- IT related professional career
- ITIL certification
- Windows OS certification (any)
- Windows server certification
- Windows Security Certification
- Office system certification (suite m

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