Service Operations Analyst

hace 3 semanas


Guadalajara, México Hewlett Packard Enterprise A tiempo completo

Service Operations Analyst

This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.

Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.

We’re solving the world’s most complex challenges, and our people are at the forefront of progress. In a Sales role at HPE, you’ll play a part in building the future - one big idea at a time. You’ll be selling HPE products, services, software, or solutions to customers, both directly and indirectly. Working at HPE, you’ll have the resources to develop your talent and creativity. Are you ready to unleash your potential?

Executes operational activities related to quote, price, configuration, deal registration, order management process, invoicing, and contract life-cycle management to ensure that sales orders are successfully completed from quote to delivery and credited appropriately assigned for sales compensation. Produces deal documentation and configures systems to reflect ordering processes. Generates invoices and client billing in accordance with service and product agreements. Records, updates and validates customer and deal information in systems produces reports and analyses of sales processing activities.

**_ How you'll make your mark:_**
- Supports sales processing activities and process improvement for an assigned area, account or process
- Demonstrates capability and understanding of requirements in all areas of sales processing
- develops client interaction and negotiation skills
- Reviews process evaluation results to perform analysis, identify issues and opportunities and provide data to resolve client claims or inquiries
- Communicates analysis results to internal stakeholders
- implements specified changes to processes or tool to improve performance and increase customer satisfaction

**_ About you:_**
- Bachelor's degree in Business Management or equivalent
- Typically 2-4 years experience
- Experience implementing policies, processes, and analytics methods to support client sales processing
- Experience in SAP, excel, salesforce, power point presentation.
- Understanding of business and sales processing tools, systems and practices
- Familiarity with reviewing and interpreting client agreements
- Strong written and verbal communication skills
- mastery in English and local language.
- Ability to effectively communicate sales processing plans, proposals, and results and negotiate options
- Need to have hands on experience in Quoting, Order booking and Renewals

Join us and make your mark

We offer:

- A competitive salary and extensive social benefits
- Diverse and dynamic work environment
- Work-life balance and support for career development
- An amazing life inside the element Want to know more about it?

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment

Mexico

**Job**:
Sales Operations
**Job Level**:
Intermediate

**Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.**

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.


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