Early Career Customer Experience Apprentice

hace 1 semana


Federal, México Thales A tiempo completo

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

**Early Career Customer Experience Apprentice**

Polanco, CDMX (Hybrid)

**Position Summary**

Thales is looking for an **Early Career Customer Experience Apprentice** who is primarily responsible to exceed Customer expectations in terms of service, order treatment & follow up, developing close and confident relationship with internal and external customers.

**Key Areas of Responsibility**
- Receive purchase orders & control order features according to contract or quote.
- Request completion from relevant process owners, create the technical data for the configured item in the local ERP system.
- Track approval process with owners such as Order Engineer Leader (OEL) for Printing, Coding, and Personalization approvals.
- Contribute and execute to final homologation of card samples by appropriate banking scheme when needed (Amex, Visa, Master Card, etc.).
- Work with credit management for letter of credit, credit limit.
- Working with the Customer Service Lead, ensure planning department proposes a delivery date fitting with customer requirements through an optimized supply, production, and delivery plan.
- To monitor customer semi-finished cards inventory against Service Level Agreement and require preventive/corrective actions on planning if needed. To contribute to the SLA fulfilment, change request & pull process according to personalization sites organization.

**Minimum Qualifications**
- ** Recent Graduate (2023/2024)** from International Business, Administration or similar.
- Minimum 1 year working experience in Customer Service or related field.
- Fluency and a proficient level of business English.
- Able to work in complex administrative structures.
- Customer oriented, organized and detail oriented, team player with strong interpersonal communication, excellent oral & written communication.

If you’re excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community

**What We Offer**
- Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following:

- Elective Health and Dental plans.
- Company paid holidays, vacation days, and paid sick leave.
- Company provided Life Insurance.

**Why Join Us?**

Say HI and learn more about working at Thales _click here_._

LI-Hybrid

LI-MO1



  • distrito federal, México SAP SE A tiempo completo

    SAP Mexico Early Career Talent - Operations Business Partner Our company culture is focused on helping our employees enable innovation by building breakthroughs together. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused...


  • Federal, México Air Canada A tiempo completo

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** Actively support and supervise the daily Operations of Mexico City Airport to ensure safe and secure...


  • distrito federal, México Damco Spain SL A tiempo completo

    Join the wave of growth at Maersk! We're not just a company, we're a movement. With a vision larger than the ocean, we're on a mission to connect and simplify our customers' supply chains as a true integrator of container logistics. And we need talented individuals like you to make it happen! A year of growth, and we're just getting started! Our Global...


  • distrito federal, México web3.career - jobboard A tiempo completo

    Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money. If you’re looking for a fast-paced, mission-driven organization where opportunities to...


  • distrito federal, México TripleTen A tiempo completo

    TripleTen is a service that empowers individuals, regardless of their prior experience, to embark on the exciting and challenging journey of mastering tech professions. Our bootcamps focus on training students in software engineering, data science, business intelligence analytics, and QA engineering in a feasible and accessible way, ultimately leading them...


  • distrito federal, México Clarivate A tiempo completo

    We are looking for an energetic Customer Success Manager (CSM) to join our global Customer Success team! The Customer Success Manager serves a critical role to retain Clarivate's current business, identify and mitigate risk and support the growth of key customers. You will work proactively with Customers and will help drive value derived from the Clarivate...


  • distrito federal, México Clarivate Analytics A tiempo completo

    We are looking for an energetic Customer Success Manager (CSM) to join our global Customer Success team! The Customer Success Manager serves a critical role to retain Clarivate's current business, identify and mitigate risk and support the growth of key customers. You will work proactively with Customers and will help drive value derived from the Clarivate...


  • distrito federal, México Human Experience A tiempo completo

    About the RoleAn international company pioneering orthopedic solutions worldwide is seeking a Human Resources Lead to drive organizational success through strategic initiatives in talent acquisition, employee engagement, and compliance with labor regulations. This leadership role demands a strategic mindset, exceptional interpersonal skills, and a...


  • Federal, México Johnson & Johnson A tiempo completo

    At Johnson & Johnson, the largest healthcare company in the world, we come together for one purpose: to transform the history of health in humanity. Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130...


  • distrito federal, México Teradata Group A tiempo completo

    Our Company At Teradata, we believe that people thrive when empowered with better information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to make better, more confident decisions. The...


  • Federal, México BSB-JLL - LaSalle Services, MEX A tiempo completo

    At JLL we have a great commitment to diversity, which is why we promote the inclusion of all people on equal terms; that is, we do not discriminate based on disability, sexual orientation, gender identity, sex, race, ethnic group, religion, and/or physical appearance. **Workplace Experience Associate** **What this job involves: S**erves as the primary...


  • Federal, México Celanese International Corporation A tiempo completo

    **Responsabilidades**: - Accurate order entry, Enter orders in less than 24 hours - Manage orders defects in open order report. Daily review of open order portfolio. - Order tracking and tracing with Logistics, OTD 90% or greater - Problem solve cases/Customer inquiries promptly with little to no supervision, Average resolution in less than 1 day. - Supply...


  • Federal, México tesa tape, inc. A tiempo completo

    The Customer Care Associate is the regular contact with customers, assuring prompt, courteous and efficient services to them. He/She is responsible for placement of orders into the system, checks order status and delivery dates, detecting and reporting any changes in demand which can affect the supply chain. Handles with problems/complains addressing the...

  • Parts Customer Order

    hace 8 meses


    Federal, México GE Gas Power A tiempo completo

    **Job Description Summary**: The Customer Fulfillment Coordinator will function as a Customer Service Expert for the Parts North America order management team within the GE Vernova Services Operations organization. In this role you will utilize your experience and expertise to solve problems, develop customer relationships, take ownership of parts...


  • distrito federal, México DoorDash Mexico A tiempo completo

    About the Team As one of DoorDash's core operations teams, Customer Experience and Support Ops, ensures that when there are bumps in the last mile, there's always someone there to help make things right. Our team designs and manages DoorDash's large and growing global network of support centers to create the best customer experiences, with the ultimate goal...


  • distrito federal, México Gigamon A tiempo completo

    At Gigamon, our purpose is to protect the hybrid networks and data of the largest, most complex organizations on the planet. Certified as a Great Place to Work, we offer a deep observability pipeline that efficiently delivers network-derived intelligence to cloud, security, and observability tools. This helps our customers eliminate security blind spots,...


  • distrito federal, México Assurant, Inc. A tiempo completo

    Do you want to join a growing team? In Assurant Customer Care Supervisor to join Assurant's Global Capability Center. Responsibilities: Responsible for leading a team of 15 to 30 people, monitoring KPIs, and providing training, coaching, motivation, and direction while creating an environment that encourages commitment, increased productivity, and superior...


  • distrito federal, México Amazon A tiempo completo

    At Amazon Web Services (AWS), we’re hiring highly technical Data Analytics consultants to collaborate with our customers and partners on key engagements. Our consultants will develop and deliver proof-of-concept projects, technical workshops, and support implementation projects. These professional services engagements will focus on customer solutions such...


  • distrito federal, México Amazon A tiempo completo

    At Amazon Web Services (AWS), we’re hiring highly technical Data Analytics consultants to collaborate with our customers and partners on key engagements. Our consultants will develop and deliver proof-of-concept projects, technical workshops, and support implementation projects. These professional services engagements will focus on customer solutions such...


  • Federal, México Uber Freight A tiempo completo

    **About the Role** Transpalce, an Uber Freight company, is looking for experienced customer service professionals with a background in the Transportation, Supply Chain or Logistics field. Our specialists will manage transportation functions to ensure accurate, timely delivery of product in the most efficient and cost-effective manner all while providing...