Customer Optimization Specialist I, Customer
hace 3 meses
5+ years of Microsoft Excel experience
- Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field
- Experience with sales CRM tools such as Salesforce or similar software
- Experience defining, refining and implementing sales processes, procedures and policies or equivalent
Key job responsibilities
- Act as a financial advisor and collaborate with AWS account team, to build and deliver executive content (such as financial business case, Return on Investment and Total Cost of Ownership Analysis, cost optimization strategies)
- Educate and enable customers with tools to successfully manage cloud and IT spend
- Assessing reporting and analytic needs of customers and identifying solution and approach to meet those needs.
- Communicate, establish, and measure KPIs to track progress and success of transformation and optimization within customer organizations
- Manage numerous requests concurrently & strategically
- Understand and communicate billing, forecasting, and budgeting best practices
A day in the life
A Day in the Life of an AWS Optimization Specialist
6:30 am - Wake up bright and early, grab a quick coffee, and get ready to tackle the day ahead. As an AWS Optimization Specialist, you know every day is filled with exciting new challenges and opportunities to help your customers succeed.
8:00 am - Arrive at the office, ready to dive into the latest data and analytics. You'll be spending the morning reviewing usage patterns, forecasting costs, and identifying areas where customers can optimize their AWS spend. Your keen eye for detail and analytical prowess will be put to the test as you uncover hidden opportunities for your customers.
10:00 am - Time for a video call with one of your largest enterprise customers. They're looking to scale their cloud infrastructure and need your expertise to ensure they're leveraging the full economic potential of AWS. You'll collaborate with their IT, operations, and finance teams to understand their pain points and develop a tailored plan to streamline their cloud utilization and reduce costs.
12:00 pm - Break for a quick lunch, but the work doesn't stop You'll use this time to stay up-to-date on the latest AWS service updates, industry trends, and best practices. Constantly learning and adapting is key in this fast-paced environment.
1:30 pm - Back in the zone, you'll dive into a complex data set to create a financial model for a customer looking to migrate more workloads to the cloud. Your ability to simplify complex information and provide clear, actionable recommendations will be crucial in helping them navigate the transition.
3:00 pm - It's time to roll up your sleeves and get hands-on. You'll be working directly with a customer's IT team to reengineer their internal processes and implement best practices for cloud adoption. Your technical acumen and customer-centric approach will shine as you guide them through the journey.
5:00 pm - Before heading home, you'll take a moment to reflect on the day's achievements. Seeing the positive impact you've had on your customers' businesses is the most rewarding part of being an AWS Optimization Specialist. You can't wait to see what tomorrow has in store
About the team
About AWS
Diverse Experiences
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
- 5+ years of finance, business management and sales operations experience
- Experience working within a high-growth, technology company
-
Customer Relationship Management Specialist
hace 1 semana
Ciudad de México, Ciudad de México Match Consulting A tiempo completoMatch Consulting seeks a skilled Customer Relationship Management Specialist to develop and execute customer engagement strategies, utilizing industry-leading marketing technology.Key Responsibilities:Marketing Activities: Perform campaign briefing, copywriting, email creation, and campaign optimization.Campaign Management: Use CRM tools to create audience...
-
Customer Support Specialist
hace 7 días
Ciudad de México Mycronic USA A tiempo completoJob SummaryThe Customer Support Specialist focuses on ensuring a seamless customer experience by providing support throughout the sales and order fulfillment process. This role ensures smooth order processing while handling order intake and verifying accuracy. The Customer Support Specialist will coordinate delivery timelines and arrange logistics, as well...
-
Customer Care Analyst I
hace 2 días
Ciudad de México, CDMX Emerson A tiempo completoThe objective of the Customer Care Analyst is to help optimize our order to cash service levels by primarily performing data entry, processing of orders including technical review, and related activities and requests. The Customer Care Analyst will be working with multiple systems that need to be updated timely and accurately. This role requires an interest...
-
Customer Support Specialist
hace 6 meses
Ciudad de México Sur A tiempo completoWe are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...
-
Customer Service Specialist
hace 2 semanas
Ciudad de México, Ciudad de México Nasdaq A tiempo completo**Customer Service Specialist Role**At Nasdaq, we are seeking a highly skilled Customer Service Specialist to join our team. This role is responsible for providing exceptional customer service to our clients, ensuring their needs are met with the highest level of satisfaction.**Key Responsibilities:**Respond to customer inquiries and resolve issues in a...
-
Customer Care Specialist
hace 3 meses
Ciudad de México, CDMX First Advantage A tiempo completoFirst Advantage is looking for a customer service specialist to join our team in our **Mexico **office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge. **Responsibilities**: - ** Manage inbound customer communications**: - ** Consult on customer success** - Advise...
-
Customer Optimization Business Partner
hace 4 semanas
Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. - C68 A tiempo completoBusiness Title: Customer Optimization Business Partner About the Role As a Customer Optimization Business Partner at Amazon Web Services Mexico S. de R.L. de C.V. - C68, you will play a pivotal role in driving financial success for our customers by creating and delivering executive-level content, serving as a subject matter expert in cost and commercial...
-
Customer Support Specialist
hace 5 meses
Ciudad de México Mycronic USA A tiempo completoJob SummaryThe Customer Support Specialist focuses on ensuring a seamless customer experience by providing support throughout the sales and order fulfillment process. This role ensures smooth order processing while handling order intake and verifying accuracy. The Customer Support Specialist will coordinate delivery timelines and arrange logistics, as well...
-
Customer Support Specialist
hace 1 mes
Ciudad de México, Ciudad de México Ki Industries A tiempo completo**Customer Support Specialist at Ki Industries****About Ki Industries****About the Job**We are seeking a highly skilled Customer Support Specialist to join our team at Ki Industries. As a key member of our customer service team, you will play a crucial role in providing exceptional service to our existing customer base by working closely with various...
-
Customer Support Specialist
hace 1 mes
Ciudad de México, Ciudad de México Lionbridge A tiempo completoJob Title: Customer Support SpecialistLocation: Mexico City, MexicoEmployment Type: Full-Time On-SiteCompany: Lionbridge GamesAbout Us: Lionbridge Games is a team of forward thinkers, passionate gamers, and detail-oriented experts. We deliver the gaming experiences services and gamers envision, without compromise.**Job Summary**:We are seeking a highly...
-
Customer Service Operations Specialist
hace 1 semana
Santiago de Querétaro, Querétaro de Arteaga, México Mitsubishi Electric Automation, Inc. (MEAU) A tiempo completoAbout Mitsubishi Electric Automation, Inc.Mitsubishi Electric Automation, Inc. (MEAU) is a leading provider of automation solutions for various industries.Job Summary:We are seeking a highly skilled Customer Service Operations Specialist to join our team. This individual will be responsible for providing exceptional customer service, processing orders, and...
-
Supervisor I, Customer Service
hace 4 semanas
Ciudad de México, CDMX Avantor A tiempo completo**The **Opportunity**: Avantor is looking for a dedicated and experienced Customer Care Supervisor. This role will provide supervision and technical assistance to customer service team to attain departmental and organizational goals. Ensure customer complaints are resolved in a professional manner. Determine work procedures, work schedules, and workflow for...
-
Customer Service Excellence Specialist
hace 7 días
Ciudad de México, Ciudad de México Ria A tiempo completoJob OverviewRia is a leading money transfer company committed to providing exceptional service excellence and competitive remittance payment services. We are seeking a skilled Customer Service Excellence Specialist to play a critical role in ensuring customer satisfaction.
-
Customer Support Specialist
hace 4 semanas
Ciudad de México, Ciudad de México Aleph Integrated A tiempo completo**Job Overview**:We are seeking a skilled Customer Support Specialist to join our team at Aleph Integrated. This role will involve assisting customers with our online sign up process, analyzing customer complaints, and providing appropriate corrective actions.Key Responsibilities:Provide exceptional customer support via phone, email, and chatAnalyze customer...
-
Customer Experience Specialist
hace 2 meses
Ciudad de México, CDMX SPX FLOW A tiempo completoBased in Charlotte, North Carolina, SPX FLOW, Inc. (NYSE: FLOW) innovates with customers to help feed and enhance the world by designing, delivering and servicing high value solutions at the heart of growing and sustaining our diverse communities. The company's product offering is concentrated in rotating, actuating and hydraulic technologies, as well as...
-
Customer Service Delivery Specialist
hace 2 días
Ciudad de México, Ciudad de México WTW A tiempo completoJob OverviewWe are seeking a highly skilled Customer Service Delivery Specialist to join our team at WTW. As a key member of our support team, you will be responsible for delivering exceptional customer service and technical support to internal and external clients.
-
Customer Onboarding Specialist
hace 6 meses
Ciudad de México sesametime A tiempo completo¡Hola! Estamos buscando al nuevo fichaje estrella para nuestro equipo como **Customer Onboarding Specialist** Somos Sesame HR, **la solución digital que ayuda a equipos de Recursos Humanos **, managers y empresas a optimizar los procesos de gestión de personal, centralizándolos en una sola plataforma. Antes de que te contemos lo que estamos buscando,...
-
Customer Support Specialist
hace 4 semanas
Ciudad de México, Ciudad de México Snaphunt A tiempo completoThe OpportunityWe are seeking a skilled Customer Support Specialist to join our team at Snaphunt.This role involves handling inbound calls and emails in a professional manner to resolve customer inquiries and requests.You will work with internal teams to ensure prompt and accurate order processing and delivery.The ideal candidate will have excellent...
-
Customer Intelligence Specialist
hace 1 mes
Ciudad de México, Ciudad de México Angel Ventures A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Intelligence Specialist to join our team at Clip. As a key member of our customer analytics team, you will be responsible for executing customer segmentation initiatives and strategies based on customer analytics and market segmentation.Key ResponsibilitiesData Analysis: Collect and analyze customer data...
-
Customer Onboarding Specialist
hace 2 meses
Ciudad de México, CDMX SiteMinder A tiempo completoAt SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...