Customer Onboarding Specialist

hace 5 meses


Ciudad de México sesametime A tiempo completo

Hola

Estamos buscando al nuevo fichaje estrella para nuestro equipo como **Customer Onboarding Specialist**

Somos Sesame HR, **la solución digital que ayuda a equipos de Recursos Humanos **, managers y empresas a optimizar los procesos de gestión de personal, centralizándolos en una sola plataforma.

Antes de que te contemos lo que estamos buscando, hemos preparado un video en el que nos presentamos y te contamos quiénes somos, a ver si podemos convencerte de que somos un buen match

Dale a play

**¿Qué esperamos de ti?**

Para nosotros es imprescindible que:

- Tengas facilidad e interés en aprender cosas nuevas, así como una necesidad vital por mejorar las cosas y plantearte el estado actual de la herramienta.
- Sepas trabajar en equipo, comunicarte y expresarte.
- Brilles por tu capacidad de adaptarte a los cambios. Somos una startup así quepuedes esperar bastantes curvas

Como Customer Onboarding Specialist ‍‍ es indispensable que tengas:

- Experiência de al menos 1 año en atención al cliente, operaciones y gestión de cuentas.
- Gran capacidad para resolver problemas de la manera más eficiente mientras se mantiene la mejor satisfacción del cliente.
- Pasión por las personas y el trabajo bien hecho.
- Fuertes habilidades de comunicación verbal y escrita.
- Planificación estratégica, mentalidad analítica, y gestión de cartera de clientes.
- Capacidad de crear confianza con el cliente. ‍‍

**¿Qué vas a hacer en Sesame?**
- Crear y mantener la relación con los clientes asignados. Incluye la implementación, la formación sobre la configuración del servicio contratado. La resolución de dudas y la capacitación para sacar el mayor rendimiento a la plataforma.
- Establecer una relación Customer Onboarding - Cliente de confianza para ayudar a impulsar el valor de nuestros servicios y productos.
- Mantener y desarrollar estrategias y prácticas de éxito para el cliente.
- Comunicarse de manera efectiva, interna y externamente, para comprender las necesidades del cliente y de esta manera maximizar la retención y el crecimiento del cliente.
- Mantener las métricas y datos establecidos de éxito de los clientes.
- Mantener un balance positivo entre la satisfacción del cliente y la eficiencia de las prácticas de éxito para el cliente, adaptándolas a sus expectativas..

¿Aceptas el reto?



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