Program Manager, Cloud Supportability, Google Cloud

hace 3 meses


Ciudad de México CDMX Google A tiempo completo

**Minimum qualifications**:

- Bachelor's degree or equivalent practical experience.
- 5 years of experience in Program Management, Customer Support, Product Management, or Systems Management.
- Experience using Google Cloud products or other cloud solutions.

**Preferred qualifications**:

- Experience managing, or working closely with, Product Management, Go-to-Market, Support, and Development teams for technical products.
- Data analysis experience using SQL.
- Ability to lead through ambiguity, take on complex strategic and operational initiatives and scale effectively across a large organization and highly distributed team.
- Ability to manage multiple projects with attention to detail, accountability, and ownership for end-to-end project lifecycle.
- Ability to execute in a customer focused environment, problem solve and advocate for customers and partners across a multi-functional organization.
- Ability to effectively influence and communicate at various levels multi-functionally with both technical and non-technical audiences.

**About the job**:
As a Program Manager, you will work cross-functionally across Google (e.g., Support, Product Management, Go-to-Market, Software Development, etc.) to improve both customer outcomes and our products. You will work on strategic programs across the Google Cloud Support organization and beyond with a key focus on helping effectively develop, manage, and improve Cloud Support Taxonomy.

In this role, you will utilize experience managing governance processes, collaborating cross-functionally, and driving complex project management.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

**Responsibilities**:

- Partner cross-functionally with teams across Cloud Support, Product, Development, and beyond to develop, own and enhance governance processes and procedures for healthy Cloud Support Taxonomy.
- Educate stakeholders on operational risks, identify and evaluate gaps and related impact and advise on opportunities to improve outcomes.
- Develop detailed SOPs for vendors responsible for running governance checks and system implementation.
- Work closely with program owners to ensure the process goes smoothly and the right steps are followed. Be a change advocate responsible for initiating and leading the organization through pivots needed to address shifts in business trends and priorities.
- Collaborate and drive alignment with a broad range of partners in and outside of Cloud Support, demonstrating a strong ability to influence peers and leadership through communication and business strategies.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.



  • Ciudad de México, CDMX Google A tiempo completo

    **Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - 5 years of experience in Program Management, Customer Support, Product Management, or Systems Management. - Experience using Google Cloud products or other cloud solutions. **Preferred qualifications**: - Experience managing, or working closely with, Product Management,...


  • Ciudad de México, CDMX Google A tiempo completo

    **Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - 6 years of experience architecting, developing, or maintaining secure cloud solutions. - Experience managing internal or external customer-facing projects to completion while working with cross functional teams. - Experience with network security, data security, and...


  • Ciudad de México Google A tiempo completo

    **Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - 10 years of experience in sales or sales enablement. - Experience in training needs identification, developing, and executing sales enablement. **Preferred qualifications**: - Experience working with cross-functional teams (e.g., Sales, Marketing, Product, Engineering,...


  • Ciudad de México Google A tiempo completo

    **Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - 6 years of experience in program or project management in an enterprise, cloud, or technology environment. - Experience in program management or vendor management. - Experience working with executive-level clients or stakeholders. - Ability to communicate in English...


  • Ciudad de México, CDMX Google A tiempo completo

    **Minimum qualifications**: - Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience. - 5 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs. - Experience supporting customers in cloud operations (e.g.,...


  • Ciudad de México, CDMX Google A tiempo completo

    **Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - 5 years of experience in an operations environment in technology based companies focusing on technology based customers and agreements. - Program management experience working with external partners, vendors, and creators. **Preferred qualifications**: - Ability to work...


  • Ciudad de México, CDMX Google A tiempo completo

    **Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - 5 years of experience in an operations environment in technology based companies focusing on technology based customers and agreements. - Program management experience working with external partners, vendors, and creators. **Preferred qualifications**: - Ability to work...


  • Ciudad de México, CDMX Google A tiempo completo

    **Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - 6 years of experience in sales operations, management consulting, or program management. - Experience with data analysis and structured query language, such as SQL. - Experience developing analytical models using spreadsheet software. **Preferred qualifications**: - MBA...


  • Ciudad de México Google A tiempo completo

    **Minimum qualifications**: - 10 years of experience in Infrastructure-as-a-Service (IaaS) or Platform-as-a-Service (PaaS) sales role in cloud companies. - 5 years of experience promoting IT infrastructure to greenfield traditional accounts, either on premises or moving the cloud. - 5 years of experience developing, leading, and managing a...


  • Ciudad de México, CDMX Google A tiempo completo

    **Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - 6 years of experience in project/product/program management, sales operations, or management consulting. - Experience working with senior-level clients or stakeholders, such as running periodic stakeholder engagements or steering committees. - Experience with quantitative...


  • Ciudad de México Google A tiempo completo

    **Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - 12 years of experience in program or project management in an enterprise, cloud, or technology environment. - Experience in program management or vendor management. - Experience working with executive-level clients or stakeholders. - Ability to communicate in English...


  • Ciudad de México, CDMX Google A tiempo completo

    **Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - 10 years of experience with Organizational Change Management for transformation programs including architecting, developing or maintaining secure cloud solutions. - Experience with Public Cloud technology and implementing cloud transformation. - Experience with network...


  • Ciudad de México, CDMX Google A tiempo completo

    **Minimum qualifications**: - Bachelor's degree in Business Administration, Computer Science, Economics, Finance, Mathematics, Statistics, a related field, or equivalent practical experience. - 8 years of experience in management consulting, sales operations, business strategy, investment banking, venture capital, private equity, or corporate advisory, or 6...


  • Ciudad de México Google A tiempo completo

    **Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - 4 years of experience in sales or sales enablement. - Experience in training needs identification, developing and executing sales enablement programs. - Experience working with enterprise sales and Go-To-Market processes. - Ability to communicate in English fluently as...


  • Ciudad de México, CDMX Google A tiempo completo

    **Minimum qualifications**: - Bachelor's degree in Computer Science or equivalent practical experience. - 4 years of experience building machine learning solutions and working with technical customers. - Experience coding in one or more general purpose languages (e.g.,Python, Java, Go, C or C++) including data structures, algorithms, and software design. -...


  • Ciudad de México, CDMX Google A tiempo completo

    **Minimum qualifications**: - Bachelor’s degree or equivalent practical experience. - 8 years of experience in a technical project management or customer-facing role in consulting or vendor extended workforce/IT services (e.g., Customer Support, Tele-Sales, Engineering, etc.). - Experience analyzing and advising commercial business agreements, and...


  • Ciudad de México Google A tiempo completo

    **Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - 6 years of experience in one or more of the following fields: Strategy Consulting, Business Development/Partnerships, Sales, or Corporate Strategy. - Experience with partner management or sales/business development within the technology space, including managing enterprise...


  • Ciudad de México, CDMX Google A tiempo completo

    **Minimum qualifications**: - Bachelor's degree in Computer Science or equivalent practical experience. - Experience coding in one or more general purpose languages (e.g., Python, Java, Go, C or C++) including data structures, algorithms, and software design. - Experience designing cloud enterprise solutions and supporting customer projects to completion. -...


  • Ciudad de México Google A tiempo completo

    **Minimum qualifications**: - Bachelor's degree in Computer Science, Engineering, a related technical field, or equivalent practical experience. - 3 years of client-facing experience interfacing with executive stakeholders, driving technical implementations, or transformation programs. - Experience supporting customers in Google Cloud operations, technical...


  • Ciudad de México Google A tiempo completo

    **Minimum qualifications**: - Bachelor's degree in Computer Science or equivalent practical experience. - 5 years of experience in project management and technical solution delivery. - 5 years of experience designing data pipelines, and dimensional data modeling for synch and asynch system integration and implementation using internal (e.g., Flume, etc.)...