Sales Operations Executive

hace 3 semanas


Ciudad de México Cambridge University Press & Assessment A tiempo completo

**Salary**: Competitive

Location: Mexico City

Contract: Permanent

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.

We have an exciting opportunity to join our Academic Library Sales team to support our institutional customers with Transformative Agreement solutions and various other digital products.

**About the role**

As a Sales Operations Executive, you will support our Library Sales team to continue to grow. We sell Transformative Agreements as well as a wide range of digital products to support a world of open access education. In this position, you will have the opportunity to play a vital role in helping our experienced sales team to meet our customer's needs.

Your accuracy and ability to facilitate efficient co-ordination of several tasks at a time is vital in the role as a Sales Operations Executive. You will provide valuable research and administrative support to the Library Sales teams in the Americas and EMEA regions, for print and digital books and journals.

You will work on projects at the direction of the Head of Sales Operations.

Other duties will also include to:

- Maintain and update information in our CRM system and other sales systems.
- Support the reps in all territories in the Americas and EMEA.
- Work with other departments to obtain information.
- Attend in-house meetings and other duties as required.
- Assist customers with requests and troubleshooting.
- Collaborate with colleagues in our Operations centre in Hyderabad and from around the globe.

**About you**

We seek a highly motivated **Sales Operations Executive** to join our Sales Operations team. Alongside your strong written and verbal communication skills, you will bring to the team your excellent organisational, communication, and time management skills.

To be successful you will have:
**Essential**:

- The ability to work independently and as part of a team
- Initiative to pick-up operational challenges and troubleshoot them with relevant colleagues
- Fluent in English and Spanish—written and oral
- Working knowledge of Excel, Word, PowerPoint, MS Teams
- Flexible approach to work
- A good understanding of the customer and their needs
- Be open to continuous learning and problem solving

**Desirable**:

- Educated to degree level or above
- Prior knowledge of SAP, Salesforce, and database programs
- Analytic and creative skills
- Commercial awareness
- Direct experience of, or qualification in publishing
- Experience of working in Customer Services

**Rewards and benefits**

We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:

- Excellent job environment
- Competitive salary
- Above standard by-law benefits

We also offer flexible and hybrid working options from day one. We will consider any work arrangements if you wish to work flexibly or require adjustments due to a disability.

**Why join us**
- Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe - for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration. _
- Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where everyone has a voice, and where we learn continuously to improve together. Ensuring that everyone feels they belong is essential to who we are, and to the contribution we make to society and our planet. _
- LI-EB1_



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