Customer Service Representative
hace 2 días
**Overview**
PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes
**LAY’S ®, DORITOS ®, CHEETOS ®, GATORADE ®, PEPSI ®, QUAKER ®** and more. PepsiCo's product portfolio includes a wide range of enjoyable foods and beverages, including many iconic brands that generate more than $1 billion each in estimated annual retail sales.
Guiding PepsiCo is our vision to Be the Global Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive (pep+). pep+ is our strategic end-to-end transformation that puts sustainability and human capital at the center of how we will create value and growth by operating within planetary boundaries and inspiring positive change for planet and people.
Our employees drive our culture. No two days are the same; we are dynamic and full of passionate teams that embrace new ideas through our collaborative spirit. At PepsiCo, we know that our company can only succeed when our associates and the society we serve flourishes. We are committed to fostering a diverse workforce by creating a collaborative, equitable and inclusive space where everyone, regardless of what we look like, where we come from or who we love, has a voice. At PepsiCo we create a Space to be you.
**Responsibilities**
**Accountabilities**:
- Ensures day to day order processing for the business including but not limited to order confirmation, order cleansing, management/creation of ICRs/Filters
- Customer communications - managing adds/cuts, missing order communication and off template orders
- Confirmation of order completion
- Backfill other CSRs on vacations
**Qualifications**
**What are we looking for?**
- 1-3 years of sales/supply chain experience
- Fluent in English
- Bachelor’s degree preferred
- Sales Operations/Plant experience preferred
- Strong verbal and written communication skills to effectively interact with all levels of management
- Ability to provide superior customer service with strong follow up skills
- Working knowledge of order processing and order life-cycle, PWM, IPM/ICS
- Demonstrated Capability of the SAP solution
- Demonstrated ability to work in a results oriented, challenging environment
**What can you expect from us?**
- Competitive compensation
- A flexible work environment that promotes a healthy balance between personal and professional life
- A dynamic and inclusive culture
- A supportive team that will foster your professional growth and development
- Opportunity to work with relevant projects worldwide
- Opportunity to give back to the community with our volunteer programs**Thank you so much for considering PepsiCo to start or continue your career
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