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Customer Support

hace 2 meses

Tlahuac, México HUBTEK A tiempo completo

**Description**:
**Hubtek** is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our Talent, Technology, and Training services.

We have been impacting the world **since 2018** and we want to keep pushing ourselves to become the brightest minds in our field and better serve our customers.

As a **Customer Support, **you will be responsible for ensuring a positive customer experience through effective communication by actively listening and empathizing with users.

**Some of your responsibilities are but are not limited to**:

- Provide customer support for users of the app.
- Offer timely solutions to customer inquiries, technical issues, and general feedback.
- Handle payment-related inquiries and payment issues, and facilitate payment processing.
- Oversee the drivers' check-in process, optimizing efficiency and reliability.
- Generate reports to enhance overall operational performance.

**Requirements**:
**What would help you succeed**:

- Believe and love what you do.
- Teamwork.
- Detail-oriented.
- Proactive.
- Sense of urgency.
- Reliable and responsible.

**Minimum requirements**:

- **Studies**:High School Degree is **required**. Desirable (but not required) studies in International Business, Business Administration, Foreign Trade, or Logistics related. Other studies are also considered.
- **Experience**: At least 6 months of experience working in bilingual customer service, bilingual operations, back office, logistics or any other related.
- **Language**: Very good English skills. B2+ or higher is preferred.

**Perks**:

- **Schedule**: Monday to Friday from 7:00 a.m. to 5:00 p.m. or 8:00 a.m. to 6:00 p.m., following the American Calendar
- **Contract**: Indefinite term contract (Contrato laboral por tiempo indeterminado).
- **Places**: Only for Mexico City. This position will be on-site at WeWork Mitikah (Mitikah, Av. Río Churubusco 601, Xoco, Coyoacán).
- **Salary**: MXN 15.000.

**Would you like to be part of a company that belongs to the 100 tech companies recognized by Freight Waves in the supply chain industry in the United States?

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