Operations Service Delivery Manager

hace 1 mes


Miguel Hidalgo, México Connectingology A tiempo completo

Description
Provide support, direction, supervision and coordination of activities for First and
Second Line Teams and monitor their progress and expectations.
- Refinement of Incident Management processes to align with ITIL/Six Sigma/ISO framework

Meeting Incident SLA levels
Accountable to Head of Service Operations
Responsible for 1st & 2nd line Support/FrontLine Tech Support
Minimize the impact of Incidents that cannot be prevented
Ownership of escalated Incident through to resolution
Able to produce reports on Key Performance Indicators
Proactively communicates status of tasks
Notifies stakeholders of service impacting operations to negotiate timings
**Requirements**:
ESSENTIAL
- Must have substantial professional experience of leading a Service Delivery Team
- Certification in Operations discipline in any one of the following ITIL/Six Sigma/ISO
- Competent in the use of Linux/Unix/SQL.
- Knowledge of using Monitoring Tools such as App Dynamics - OpsGenie - Nagios
- Ability to write reports and business correspondence
- Use data to drive better outcomes
- Ability to effectively present information and respond to inquiries from clients,

skills that develop client confidence, respect and develop cooperative relationships
with all levels of people throughout the organisation
DESIRABLE
- Experience in the financial services sector
- Knowledge of Oracle SQL
- Knowledge of back office technologies
- Vendor management and contract negotiation experience
- Proficiency in MS Word, Excel, PowerPoint, BI tools

5 years



  • Miguel Hidalgo, México Willis Towers Watson A tiempo completo

    The IT Service Delivery Manager will play a crucial role in ensuring the successful delivery of IT services to WTW colleagues in the LATAM region by effectively managing business relationships, resolving service performance or degradation challenges, and assisting with the resolution of critical incidents. The IT Service Delivery Manager will be responsible...


  • Miguel Hidalgo, México ACI Group A tiempo completo

    **Gestor de demanda / Service Delivery Manager** **Conocimientos**: - Liderazgo y coordinación de equipos multidisciplinarios (Equipos squad) - Distribución de tareas y recursos para la ejecución de proyectos - Control de indicadores para medir el progreso y la eficacia de los equipos de trabajo - Ciclo de vida de proyectos de TI - Metodologías ágiles...


  • Miguel Hidalgo, México STEFANINI LATAM A tiempo completo

    Estamos en búsqueda de un profesional altamente calificado para ocupar el puesto de Service Delivery Manager en de garantizar la entrega eficiente de nuestros servicios, gestionar relaciones con clientes, producir informes mensuales detallados y supervisar escalonamientos por parte del cliente. **Responsabilidades y atribuciones** - Supervisar la...


  • Miguel Hidalgo, México PepsiCo A tiempo completo

    **Responsibilities**: **Are you looking for a challenging opportunity in an organization with a dynamic, innovative and diverse environment? if so, your future is at PepsiCo.** As a world class company, we seek excellence in everything we do from the launch of a new product to its execution at the point of sale. Therefore, we need talented and innovative...


  • Miguel Hidalgo, México PepsiCo A tiempo completo

    Overview: At PepsiCo, we’re redefining what it means to be a consumer products company with a digital-first mindset, and our Global IT team is leading that charge. Our technology teams unlock digital capabilities, enhance cybersecurity safeguards, deliver data-driven insights, and create unmatched consumer and customer experiences. Our culture is guided...


  • Miguel Hidalgo, México Nex A tiempo completo

    **Vacante para la empresa Nex en Miguel Hidalgo, Ciudad de México**: Customer Experience, Americas is responsible for building and managing the Customer Experience Team based in Mexico City. He/she will help build the Customer Experience Team whic will support all the Americas Order Intake, Preferred and Regular customers. Manager, Customer Experience,...

  • Delivery Manager

    hace 2 meses


    Miguel Hidalgo, México Connectingology A tiempo completo

    ¡Únete a una importante consultora de tecnología internacional como nuestro nuevo Delivery Manager! En esta posición clave, tendrás la oportunidad de liderar y dirigir las operaciones de tecnología de la información, colaborando estrechamente con clientes de renombre mundial para garantizar la entrega eficiente y efectiva de servicios de alta calidad....


  • Miguel Hidalgo, México Pentafon Contact Center & BPO A tiempo completo

    **PENTAFON CONTACT CENTER** **We are a Latin American company specialized in company/client relationships through Contact Center Operations, we operate contact centers and offer outsourced business services.** **Position**: - Operations Manager | Contact Center **Objective of the position**: - Ensure the profitability of the campaign through the...


  • Miguel Hidalgo, México WTW A tiempo completo

    This is a great opportunity for an enthusiastic and experienced individual to make an impact in this new role. We are currently looking for an experienced Associate to join the Onboarding Team in Mexico City, as a member of the Manager Onboarding sub-function. This team supports the Global WTW Delegated Investment Solutions (DIS) business (also referred to...


  • Miguel Hidalgo, México Mentory Grupo Consultor Turístico A tiempo completo

    Grupo de Restaurantes en Puebla Solicita: Grow Marketing Manager Estamos en la búsqueda de tu talento en la posición de Grow Marketing Manager para unirte a la familia de Restaurantes Nuestra misión es “acompañar a quienes roquean sus momentos”, por lo que queremos que para todo el que interactúa con nosotros, seamos sencillos, directos y...

  • Logistics Manager

    hace 6 días


    Miguel Hidalgo, México CHANEL A tiempo completo

    Direct report: Mexico CFOWe are looking for a Logistics Manager to provide leadership to the warehouse operations. You will balance the inbound and outbound delivery of goods with cost objectives, drive collaborative supply chain improvements, and support internal and external customer service by managing and nurturing the warehouse teams. You will...


  • Miguel Hidalgo, México WTW A tiempo completo

    **The Role** The focus of the role is to perform investment operations functions for predominantly pension fund clients while working closely with operations colleagues, custodians, and investment managers to ensure the investment operation functions are completed accurately and on a timely basis. This role requires a team-player who is numbers and detail...


  • Miguel Hidalgo, México CHANEL A tiempo completo

    As Fashion Operations Manager you will be responsible to increase operational efficiency, staff experience and ultimately client experience in boutique during purchase and pos purchase through the deployment processes, tools, and projects.The operational manager will be the expert on all standard operating procedures, systems and tools ensuring the smooth...


  • Miguel Hidalgo, México Stefanini A tiempo completo

    JOB DESCRIPTION Estamos en búsqueda de un profesional altamente calificado para ocupar el puesto de Service Delivery Manager en nuestra empresa, con experiencia comprobada en ciberseguridad, ISO 27001 y NIST. El candidato ideal será responsable de garantizar la entrega eficiente de nuestros servicios, gestionar relaciones con clientes, producir...

  • Retail Support Analyst

    hace 4 semanas


    Miguel Hidalgo, México Tiffany & Co. A tiempo completo

    **JOB DESCRIPTION** The Analyst, Retail Support Mexico will report to the Operations Manager supporting daily operations tasks, being available for stores needs and responding promptly. They are responsible for supporting the retail operations teams in the market to execute, follow-up and maintain Company strategies. They are collaborative, organized,...


  • Miguel Hidalgo, México PepsiCo A tiempo completo

    **Overview** - Are you looking for a challenging opportunity in an organization with a dynamic, innovative, and diverse environment? If so, your future is at PepsiCo. As a world class company, we seek excellence in everything we do. Therefore, we need talented, innovative people who are passionate about what they do. - We are currently looking for...


  • Miguel Hidalgo, Ciudad de México WTW A tiempo completo

    This is a great opportunity for an enthusiastic and experienced individual to make an impact in this new role. We are currently looking for an experienced Associate to join the Onboarding Team in Mexico City, as a member of the Manager Onboarding sub-function. This team supports the Global WTW Delegated Investment Solutions (DIS) business (also referred to...


  • Miguel Hidalgo, México PepsiCo A tiempo completo

    Overview: Are you looking for a challenging opportunity in an organization with a dynamic, innovative, and diverse environment? If so, your future is at PepsiCo. As a world class company, we seek excellence in everything we do. Therefore, we need talented, innovative people who are passionate about what they do. We are currently looking for a **Payroll...


  • Miguel Hidalgo, México PepsiCo A tiempo completo

    Overview: At PepsiCo, we’re redefining what it means to be a consumer products company with a digital-first mindset, and our Global IT team is leading that charge. Our technology teams unlock digital capabilities, enhance cybersecurity safeguards, deliver data-driven insights, and create unmatched consumer and customer experiences. Our culture is guided...


  • Miguel Hidalgo, México PepsiCo A tiempo completo

    **Overview** PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes LAY’S ®, DORITOS ®, CHEETOS ®, GATORADE ®, PEPSI ®, QUAKER...