Customer Service
hace 5 meses
Tata Consultancy Services (TCS) is a global leader in IT services, consulting, and business solutions. We are currently hiring entry-level BPO Tech Support professionals to join our dynamic team. If you have a passion for technology, excellent problem-solving skills, and a desire to provide exceptional customer service, we want to hear from you
**Responsibilities**:
- Diagnose and resolve hardware and software issues, including installation, configuration, and troubleshooting.
- Ensure timely and accurate resolution of technical problems to meet or exceed customer expectations.
- Document customer interactions and resolutions in a detailed and organized manner.
- Collaborate with cross-functional teams to identify opportunities for process improvements.
Qualifications:
- High School Preferred, Middle School Accepted.
- Strong analytical and problem-solving skills.
- Excellent English communication skills, both verbal and written.
- Proficient in using remote desktop tools and troubleshooting software/hardware issues.
- Familiarity with operating systems, such as Windows and macOS.
- Basic knowledge of networking protocols and configurations.
- Ability to work independently and as part of a team in a fast-paced environment.
- Flexibility to work in rotational shifts, including weekends and holidays, as required.
Preferred Skills:
- Previous experience in a customer service or technical support role is a plus
Tipo de puesto: Tiempo completo, Por tiempo indeterminado
Salario: $17,000.00 - $19,000.00 al mes
Horario:
- Diurno
- Turno de 8 horas
Prestaciones:
- Aumentos salariales
- Descuentos y precios preferenciales
- Seguro de gastos médicos mayores
- Vales de despensa
Tipos de compensaciones:
- Bono de productividad
Puede trasladarse/mudarse:
- 45607, Tlaquepaque, Jal.: Trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (Obligatorio)
Experiência:
- Atención al cliente: 1 año (Deseable)
Idioma:
- Ingles (Obligatorio)
Lugar de trabajo: remoto híbrido en 45607, Tlaquepaque, Jal.
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