Customer Service Representative

hace 3 meses

Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

**Position**:
Customer Service Representative

Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2022 sales of $37 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 90 locations served.

A Fortune 109 company with 22,000 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire

product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company's industry-leading services.

Our next Customer Service Representative should be an expert supporting internal and external customer service, sales support and customer engagements, will assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier, Responsible for the Order to Invoice Process will be responsible for handling more complex discrepancies, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.

**What You'll Be Doing**:

- Responsible for the Order to Invoice Process including but not limited to: Order entry & maintenance, managing inbound customer order formats (excel, pdf, fax, etc); work submits SSRQ (SIMS Setup Request) which includes Value Added, NCNR (Non-Cancellable, Non-Returnable), and COP (Customer Owned Parts); NCNR set up and filing, and set up of MyArrow accounts and PCPRCE 2 (Customer Part and Pricing System) maintenance for contract pricing.
- Support sales team with direct customer contact within Planned Demand and Quality assurance processes. Includes coordinating the e-Compass and Forecast Response reports with Infosys, providing first point of escalation after initial set of expedites, complete bond requests from Inside Sales, manage Dropped Part, New Part, and Item Status Change reports; own the manual inventory sweep process from IPS (In-Plant Store) or consignment and coordinate contract refresh clauses. Handle branch service requests (sure ship and sure receipt), RMA (Return Material Authorization), initiate CAR (Corrective Action Request) FQR (Field Quality Request) analysis, submit Customer Surveys (NAFTA, ISO Cert's, Quality, etc) and correct post delivery issues (wrong carrier, wrong packaging, wrong shipping account, etc) while working origin of any SMI (Slow Moving Inventory) and Sludge
- Assist Inside Sales with overall Quote to Order objectives including loading SDT (Sales Desktop) quotes under 50 line items, forwarding quotes in PDF format to Quote Center, monitoring PM views, updating quote extensions, ordering samples and coordinating contract signature completion with legal.

**What We're Looking For**
- Typically requires a 4-year degree and minimum 2 years of experience or High school graduate with equivalent related experience.
- Has developed knowledge and skills through formal training or considerable work experience
- Entry level often for those with work experience in the skill area
- Works within established procedures with a moderate degree of supervision
- Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions
- Fluent English
- Intermediate Excel

**What's In It For You**
- 30 days of Christamas bonus
- 40% vacational premium
- 12 vacation days
- Vision Assistance
- Life Insurance
- Healthcare Insurance
- Food/Pantry Vouchers
- Restaurant Vouchers
- Growth Opportunities
- Paid Time Off on your birthday
- On-site Café with Catering
- Saving Found
- And more

**Work Arrangement**:

- Hybrid: 3 days in office / 2 days work from home

Are you being referred to one of our roles? If so, ask your connection at Arrow about our Employee Referral Process

LI-JB1

**Annual Hiring Range/Hourly Rate**:
$17,658.33 - $20,000.00 MXN Monthly

**Location**:
MX-JAL-Tlaquepaque, Mexico (HPE Guad office)

**Time Type**:
Full time

**Job Category**:
Business Support

**EEO Statement**:
Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico)

  • Customer Service Representative

    hace 2 semanas

    Tlaquepaque, Jalisco, México Avantive Solutions A tiempo completo

    **About Avantive Solutions**We are a leading call center in Mexico, dedicated to providing exceptional customer service to our clients in the USA.**Job Summary**We are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing top-notch customer service to our...

  • Customer Service Representative

    hace 6 días

    Tlaquepaque, Jalisco, México Intouchcx A tiempo completo

    About IntouchCXWe are a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000+ team members, and campuses around the world, we are dedicated to providing remarkable customer experiences for the world's most innovative brands.About the RoleWe are seeking highly motivated and...

  • Customer Service Representative

    hace 2 semanas

    Tlaquepaque, Jalisco, México Avantive Solutions A tiempo completo

    **About Avantive Solutions**We are a leading call center in Mexico, dedicated to providing exceptional customer service to our clients in the USA.**Job Summary**We are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing top-notch customer service to our...

  • Customer Service Representative

    hace 6 días

    Tlaquepaque, Jalisco, México Tata Consultancy Services (Tcs) A tiempo completo

    About TCSTata Consultancy Services (TCS) is a leading global IT services company that is committed to delivering innovative solutions to its clients.Job SummaryWe are seeking a highly skilled and experienced Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer...

  • Customer Service Representative

    hace 6 días

    Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    {"title": "Customer Service Representative", "content": "Job SummaryWe are seeking a highly skilled Customer Service Representative to join our US Commercial Order Fulfillment team. As a key member of our team, you will be responsible for delivering exceptional customer experience through process efficiencies, internal/external collaboration, and...

  • Customer Service Representative

    hace 6 días

    Tlaquepaque, Jalisco, México Arrow Electronics, Inc. A tiempo completo

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our Digital Team at Arrow Electronics, Inc. As a key member of our team, you will be responsible for providing exceptional customer service, resolving customer inquiries, and maintaining a positive customer experience.Key ResponsibilitiesProvide expert-level customer service,...

  • Customer Service Representative

    hace 6 días

    Tlaquepaque, Jalisco, México Arrow Electronics A tiempo completo

    About Arrow ElectronicsArrow Electronics is a leading global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. As a Fortune 109 company, we guide innovation forward for over 220,000 leading technology manufacturers and service providers. With 2022 sales of $37...

  • Customer Service Representative

    hace 4 meses

    Tlaquepaque, México TATA Consultancy Services A tiempo completo

    **Tata Consultancy Services** (TCS). Líder mundial en servicios TI con presencia en más de 40 países y colaboración con empresas de renombre, busca: **¡Customer Service Representative!** **Ofrecemos**: Prestaciones de ley 10 días de vacaciones el primer año Seguro de gastos médicos mayores Convenios con diversas empresas Excelente ambiente de...

  • Customer Service Representative

    hace 3 meses

    Tlaquepaque, México TATA Consultancy Services A tiempo completo

    **Tata Consultancy Services** (TCS). Líder mundial en servicios TI con presencia en más de 40 países y colaboración con empresas de renombre, busca: **¡Customer Service Representative!** **Ofrecemos**: Prestaciones de ley 10 días de vacaciones el primer año Seguro de gastos médicos mayores Convenios con diversas empresas Excelente ambiente de...

  • Customer Service Representative

    hace 1 semana

    Tlaquepaque, Jalisco, México Intouchcx A tiempo completo

    About IntouchCXWe're a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000+ team members, and campuses worldwide, we're passionate about delivering remarkable customer experiences for innovative brands.About the RoleWe're seeking full-time and part-time Inbound Customer...

  • Bilingual Customer Service Representative

    hace 2 semanas

    Tlaquepaque, Jalisco, México Db Roberts Company A tiempo completo

    About the RoleAt Db Roberts Company, we are seeking a highly skilled and customer-focused Bilingual Customer Service Representative to join our team. As a key member of our customer service department, you will be responsible for providing exceptional service and support to our clients from various industries, including Electronics, Automotive, and...

  • Customer Service Representative

    hace 3 meses

    Tlaquepaque, México Tata Consultancy Services de México S.A. de C.V. A tiempo completo

    Si hablas Ingles este puesto es para ti! ¡Tata Consultancy Services está buscando perfiles de Atención al Cliente para retail, no ventas, no facturacion, no cobranza, unicamente atencion a cliente! ¡Trabaja en una de las mejores empresas de Guadalajara y gana los mejores salarios del mercado! ¡Todo lo que necesitas es poder comunicarte en...

  • Customer Service Representative

    hace 2 semanas

    Tlaquepaque, Jalisco, México Tata Consultancy Services (TCS) A tiempo completo

    About Tata Consultancy Services (TCS)TCS is a leading international company that offers a wide range of services and solutions to its clients.Job SummaryWe are seeking a highly skilled and motivated Customer Service Representative to join our team in Guadalajara, Jalisco.Key ResponsibilitiesProvide excellent customer service to clients through various...

  • Bilingual Customer Service Representative

    hace 6 días

    Tlaquepaque, Jalisco, México Wipro A tiempo completo

    Job SummaryWe are seeking a highly skilled and customer-focused Bilingual Customer Service Representative to join our team at Wipro. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving their inquiries and issues in a timely and professional manner.Key ResponsibilitiesHandle...

  • Customer Service Agent

    hace 3 meses

    Tlaquepaque, México IntouchCX A tiempo completo

    **About IntouchCX** IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we obsess about our clients by providing remarkable customer experiences for the world’s most innovative brands. **About the Job** We are...

  • Customer Service Representative

    hace 2 semanas

    Tlaquepaque, Jalisco, México Arrow Electronics, Inc. A tiempo completo

    **Job Summary**:Arrow Electronics, Inc. is seeking a highly skilled Customer Support Associate to join our team in Mexico. As a key member of our customer-facing team, you will be responsible for providing exceptional internal and external customer service, working closely with our sales team to resolve customer inquiries and issues.**Key...

  • Customer Service Representative

    hace 2 semanas

    Tlaquepaque, Jalisco, México Grupo Estrella Blanca A tiempo completo

    **About Us**Grupo Estrella Blanca is a leading company in the industry, committed to excellence and customer satisfaction.**Job Summary**We are seeking a highly motivated and customer-focused individual to join our team as a Cashier. As a Cashier, you will be responsible for providing exceptional customer service, handling cash transactions, and maintaining...

  • Customer Service Representative

    hace 6 días

    Tlaquepaque, Jalisco, México Grupo Estrella Blanca A tiempo completo

    **About Us**Grupo Estrella Blanca is a leading company in the industry, committed to excellence and customer satisfaction.**Job Summary**We are seeking a highly motivated and customer-focused individual to join our team as a Cashier. As a key member of our sales team, you will be responsible for providing exceptional customer service, managing cash...

  • Bilingual Customer Service Representative

    hace 3 meses

    Tlaquepaque, México CS Enterprises at ConnectNet A tiempo completo

    **Vacante para la empresa CS Enterprises at ConnectNet en San Pedro Tlaquepaque, Jalisco**: **Bilingual Customer Service Agent || No Prior Experience Required** Job Summary: As a Bilingual Customer Service Agent, you will be the vital link between the company and Spanish and English-speaking customers, providing effective solutions and an exceptional...

  • Customer Service Representative

    hace 3 meses

    Tlaquepaque, México Tata Consultancy Services (TCS) A tiempo completo

    **TCS is looking for you!** - We are an international company searching for talent for one of our biggest projects!_ Send Your Resume in English! **Position**: - Customer service executive - Location: Guadalajara, Jal. **Requirements**: - Fluent English and Spanish. - Locate it in Guadalajara or willing to move. - Excellent communication and...