Customer Service Representative
hace 3 semanas
Job Summary
Arrow Electronics, Inc. is seeking a highly skilled Support Associate to join our Digital Team. As a key member of our team, you will be responsible for providing exceptional customer service, resolving customer inquiries, and maintaining a positive customer experience.
Key Responsibilities
- Prioritize customer inquiries and provide expert-level customer service, ensuring timely and effective resolution.
- Utilize internal Arrow resources and tools to troubleshoot and find solutions for customers.
- Maintain accurate records in Salesforce, documenting customer information and case resolutions.
- Collaborate with the team to ensure seamless customer support and maintain a high level of professionalism.
Requirements
- Bachelor's degree.
- 1 year of experience in customer service or e-commerce support.
- High proficiency in Microsoft Office, particularly Excel.
- Fluent in English.
- Strong written and verbal communication skills.
What We Offer
At Arrow, we value our employees and offer a competitive compensation package, including a 30-day Christmas bonus, 40% vacation premium, and a range of benefits.
Location
MX-JAL-Tlaquepaque, Mexico (HPE Guad office)
Time Type
Full time
Job Category
Business Support
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