Customer Service Liaison
hace 1 mes
Arrow Electronics, Inc. is seeking a skilled Customer Service Representative to support internal and external customer service, sales support, and customer engagements. The ideal candidate will have expertise in maintaining performance expectations and enhancing Arrow's position within each customer and supplier.
Key Responsibilities:
- Responsible for the Order to Invoice Process, including Order entry & maintenance, managing inbound customer order formats, and setting up MyArrow accounts and PCPRCE 2.
- Support sales team with direct customer contact within Planned Demand and Quality assurance processes.
- Handle branch service requests, RMA, initiate CAR, FQR analysis, submit Customer Surveys, and correct post-delivery issues.
Requirements:
- Typically requires a 4-year degree and minimum 2 years of experience or High school graduate with equivalent related experience.
- Fluent English and Intermediate Excel skills.
What We Offer:
- 30 days of Christmas bonus, 40% vacation premium, 12 vacation days, Vision Assistance, Life Insurance, Healthcare Insurance, Food/Pantry Vouchers, Restaurant Vouchers, Growth Opportunities, Paid Time Off on your birthday, On-site Café with Catering, and more.
Work Arrangement: Hybrid: 3 days in office / 2 days work from home.
Arrow Electronics, Inc. is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity, or national origin.
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