Customer Success

hace 3 semanas

Mexico City Knock2.ai A tiempo completo

About Knock2

Knock2 is a fast-growing B2B SaaS platform that helps Sales teams identify website visitors, surface real buying intent, and take the right next step. We combine visitor identification, AI-driven insights, and automation to help companies convert more leads and grow revenue.

We’re a small, high-performance team building the “Next Best Move” platform for outbound sellers. We move fast, operate with ownership, and care deeply about our customers.

⸻

About the Role

We are hiring a Customer Success & Onboarding Specialist to give every new customer an amazing first experience with Knock2.

You’ll be the first dedicated CS hire. You’ll run onboarding, support, and monthly check-ins for customers. You’ll own the trial-to-paid motion and help customers get their “aha” moment quickly.

This role is perfect for someone who is:

• organized

• a great communicator

• loves helping customers

• proactive

• detail-driven

• comfortable working directly with a founder

• excited to be at an early-stage startup where your impact is huge

This is a full-time role with growth potential into Senior CS, Customer Success Manager, or Operations.

Full-Time · $1,500–$2,000/month · Remote (Latin America)

⸻

What You’ll Do

Onboarding (70%)

• Run 1-on-1 welcome calls for every new customer and every new trial.

• Help customers install the Knock2 script on their website.

• Assist with Slack integration and CRM (HubSpot/Salesforce) setup.

• Ensure customers complete ICP setup and understand their Dashboard.

• Monitor new trials daily and proactively reach out if they’re stuck.

• Guide users to their first “aha moment” (first match, first Slack alert, etc.).

Customer Success (20%)

• Conduct monthly check-ins for active customers.

• Track usage, identify at-risk accounts, and reach out proactively.

• Collect customer feedback to help shape product improvements.

• Help customers understand new features and best practices.

• Maintain customer happiness and reduce churn.

Support (10%)

• Manage inbound support requests via email and Slack.

• Troubleshoot customer issues (basic technical troubleshooting, not engineering).

• Escalate bugs or deeper issues to the engineering team.

• Maintain clear, helpful support documentation and FAQs.

⸻

What We’re Looking For

Required:

• Excellent written and verbal English

• Experience in Customer Success or Support

• Based in Latin America (timezone alignment)

• Strong communicator who loves working with customers

• Highly organized and reliable

• Tech-comfortable (can learn how scripts, Slack apps, CRMs work)

• Able to run friendly, confident Video calls

• Self-starter with high ownership

Nice to Have:

• Experience with SaaS tools (Slack, HubSpot, CRMs, support tools)

• Experience in outbound sales or GTM is a plus

• Ability to create short Loom videos and documentation

• Familiarity with basic HTML/JS installation concepts (not required)

⸻

Why Join Knock2

• Work directly with the founder — no red tape

• Huge ownership from day one

• Flexible remote role

• Be the voice of our customers

• Grow into a senior CS or operations role

• Make a meaningful impact on a fast-growing SaaS company

⸻

How to Apply

Send a short message (in English) with:

• Your name

• Your resume or LinkedIn

• A quick Loom video introducing yourself

Email:

john@knock2.ai

Subject: Customer Success & Onboarding Specialist – LatAm

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