HR Generalist

hace 2 semanas

Ciudad Juárez, México Wärtsilä A tiempo completo

People Services is the face of HR, working in the frontline, supporting our people, and delivering services and expertise globally across the whole HR spectrum, bringing a world-class employee experience to life for Wärtsilä. We offer our services from every region in the world with a hybrid and interactive setup so that we can ensure that no matter where you are, you will get the support you need.
This position offers a flexible working module; hybrid with working from home options, you will report to the People Support Hub Team Lead, AMER
The opportunity is offered on a permanent basis and could be located within the Americas entities, ideally in
Argentina, Mexico or Colombia.
Regional HR Specialist – People Support Hub (Americas)
Join our centralized HR operations team delivering
standardized, global processes
across the Americas. You'll focus on
ticket resolution
and
HR system transactions
with clear SLAs, quality checks, and opportunities to
optimize and automate
.
Manage HR tickets (~70%) : triage, resolve, and close requests in line with SLAs; Run HR transactions in SuccessFactors/Employee Central
: hiring actions, onboarding data, contract drafting, record updates, and lifecycle changes.
Support Talent Acquisition operations
: post jobs, coordinate screenings/interviews, and ensure seamless hiring actions in SF.
Improve how we work
: spot opportunities for
automation/digitalization
, update SOPs/knowledge base, and help standardize PSH processes.
Collaborate across HR
: partner with TA Services, HRIS, Reward, Payroll, and local HR teams to complete AMER activities within the global model.
Protect data & compliance
: follow governance, privacy, and audit requirements.
Comfort working in
fast‐paced
, global environments and communicating clearly in writing.
3–5 years
in
HR operations/shared services
or similar administrative roles.
~ Advanced English
;
Spanish
required.
Portuguese
for ticket handling is
desirable
.
~ Hands‐on experience with
SuccessFactors (Employee Central) and HR lifecycle actions.
~ Zendesk
experience is
preferred
.
~ Proficiency in
Microsoft Excel
and Office.
~ Relevant education (Business Administration, Human Resources) or equivalent experience.
~ Familiarity with
Americas Region HR practices
and operating within a
global process
framework.
SOP/knowledge base maintenance and data quality controls.
Whilst you may work virtually and independently on different tasks, you will never be alone among this team, and you will be warmly welcome to join their regular coffee calls.
Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. We emphasize innovation in sustainable technology and services to help our customers continuously improve their environmental and economic performance. In 2021, Wärtsilä's net sales totaled EUR 4.8 billion.

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