Sales Support Specialist/Customer Services
hace 3 días
The Sales Support Representative (SSR) is an integral part of the sales organization and provides sales support for retention, development and acquisition accounts. The SSR is expected to problem solve and self-start while managing a variety of requests and tasks. The ideal
candidate will be detail oriented with strong communication skills, able to work independently and driven for results.
Due to cooperation with various cultures, we are looking for an open-minded, proactive person who is willing to take ownership and contribute to profit of the company.
The primary objective of the SSR is to enhance customer satisfaction by reducing escalations and enhancing the Lenovo customer
experience through the timely and precise delivery of solutions. The SSR plays a crucial role in supporting PC Sales Specialists and Client
Managers responsible for customer relationships. This support involves handling back-office responsibilities such as opportunity to contract
management, generating system configurations from our product range, and offering proactive follow-up and information on comprehensive
account support. Regular communication and coordination with Sales Representatives are integral components of the SSR's responsibilities.
Job Responsibilities:
- Support assigned sales representatives in the growth and overall management of assigned territory
- Support presales activities and respond to post sales questions
- E2E ownership and troubleshooting assistance of any back-end operational matter raised by sales team
- Collaborate with cross functional teams to improve customer experience within assigned territory
- Verify credit limits through Accounts Receivable and support resolution of overdue invoices and credit issues
- Accurately process customer transactions (quotes and sales orders)
- Identify and implement process improvements to increase the team efficiency and effectiveness.
- Help develop top quality procedures and control check points to proactively find errors and gaps.
Requirements:
- Bachelors Degree (in process/finalized)
- 2+ years of experience in similar companies/position is preferred
- Advanced English level, written and oral (exclusive)
- Intermediate to advanced Microsoft Excel and PowerPoint skills
- Positive attitude and ability to collaborate in an energetic environment building strong relationships
- Ability to work under pressure, meet deadlines with minimal guidance and deal with ambiguity
- Strong organizational, planning and problem-solving skills
- Self-driven, proactive working and goal oriented
- Ability to stay organized and work independently to research for solutions
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