Specialist Field IT Support

hace 2 semanas


Ciudad Apodaca, Nuevo León, México Johnson Controls A tiempo completo
What you will do?

Field IT Specialists provide a variety of information technology support services including, but not limited to, connectivity, hardware/software support, and overall Field IT incident & service request resolution. The role also provides support & delivery of Enterprise and Business Unit projects and initiatives.

How you will do it?

- Conduct hardware installation and provide ongoing support (e.g., PCs, tablets, mobility devices, printers, specialized devices)

- Provide software support and local infrastructure service support (e.g., server, network and VOIP)

- Assist in identifying and capturing Enterprise and BU project demand (e.g., planned & unplanned)

- Provide Tech Hut services in region

- Execute PC lifecycle management and perform asset management tasks as required by Corporate IT

- Provide onsite Smart Hands (e.g., support and liaison with 3rd party & internal JCI Support teams)

- Support Identity and Access Management requests (e.g., provisioning, deprovisioning, access validation, authentication, network share, and troubleshooting)

- Support local IT security compliance (e.g., commsroom set-up, maintenance, and access) as needed

- Assist compliance teams with audit tasks

- Provide satellite office support and travel for field visits, when needed

- Support vendor management as needed

- Support IT procurement as needed

- Serve as IT escalation point in region for internal customers with issues related to IT systems, software, and hardware, in cases where Service Desk cannot resolve the problem

- Deliver Field IT Services in accordance with SLT's using JCI Service Management toolset

- Proactively communicate and provide updates to customers

- Provide differentiated SLAs for customer-related requests or incidents.

What we look for ?

- Degree in Computer Science or related field is preferred, or equivalent experience

- 5 years of IT Support experience is preferred

- Industry Certifications i.e. MS Certified IT Professional (MCITP); MS Certified Technology Specialist (MCTS); Information Systems Professional (ISP); or CompTIA (A+; Network+, Security+) are highly preferred

- Excellent written and verbal communication skills

- Strong customer service skills - friendly, approachable, and motivated with a strong work ethic and high degree of integrity

- Good team player, self-starter, fast learner, problem solver

- Ability to work independently

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