IT Field Support Specialist
hace 1 semana
Job Overview
This role is part of the IT Field Operations Support function at Johnson Controls International, focusing on providing expert technical support for hardware and software installations, changes, repairs, and disposals. The position requires a strong understanding of computer systems, networking, and telecommunications.
The successful candidate will be responsible for troubleshooting, resolving, and identifying local business impacts on unresolved IT-FOS incidents concerning PC hardware and standard PC software. This includes recovering data from PCs in case of hard drive failures, ordering and managing repair parts, and coordinating vendor/user interactions.
Key Responsibilities
- Troubleshoots and resolves PC hardware and standard PC software-related issues
- Provides technical support for PC hardware, software, and related peripherals, as well as telephony devices and systems
- Monitors consoles, servers, and peripheral equipment to ensure optimal performance
- Executes server backup processes and promotes PC data backup executions
- Responds to emergency infrastructure outages and ensures all reporting obligations are fulfilled
Requirements
- Associate's degree in IT or equivalent experience
- Proficiency in working on and around different types of computers and electronic equipment
- Some expertise in software components required to run said equipment
- Computer keyboarding skills and proficiency in Microsoft Suite Applications (Word, Excel, Access, & PowerPoint)
- Experience with call center tools is desirable
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