IT Support Field Specialist

hace 4 días


Ciudad Apodaca, Nuevo León, México Johnson Controls A tiempo completo

Responsibilities

As a Field Service IT Technician, your primary responsibilities will include:

  • Providing technical support and assistance to customers across various locations.
  • Conducting hardware installations and providing ongoing support for PCs, tablets, mobility devices, printers, and specialized equipment.
  • Providing software support and local infrastructure service support, including server, network, and VOIP systems.
  • Assisting in identifying and capturing project demand, including planned and unplanned projects.
  • Providing Tech Hut services in designated regions.
  • Executing PC lifecycle management and performing asset management tasks as required by Corporate IT.
  • Providing onsite Smart Hands support and liaison with internal and external teams.
  • Supporting Identity and Access Management requests, including provisioning, deprovisioning, access validation, authentication, network share, and troubleshooting.
  • Supporting local IT security compliance, including commsroom setup, maintenance, and access.
  • Assisting compliance teams with audit tasks.
  • Providing satellite office support and travel for field visits, when needed.
  • Supporting vendor management and IT procurement as needed.
  • Serving as an IT escalation point for internal customers with issues related to IT systems, software, and hardware.
  • Delivering Field IT Services in accordance with SLTs using JCI Service Management toolset.
  • Proactively communicating and providing updates to customers.
  • Providing differentiated SLAs for customer-related requests or incidents.


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