IT Support Field Specialist
hace 4 días
Responsibilities
As a Field Service IT Technician, your primary responsibilities will include:
- Providing technical support and assistance to customers across various locations.
- Conducting hardware installations and providing ongoing support for PCs, tablets, mobility devices, printers, and specialized equipment.
- Providing software support and local infrastructure service support, including server, network, and VOIP systems.
- Assisting in identifying and capturing project demand, including planned and unplanned projects.
- Providing Tech Hut services in designated regions.
- Executing PC lifecycle management and performing asset management tasks as required by Corporate IT.
- Providing onsite Smart Hands support and liaison with internal and external teams.
- Supporting Identity and Access Management requests, including provisioning, deprovisioning, access validation, authentication, network share, and troubleshooting.
- Supporting local IT security compliance, including commsroom setup, maintenance, and access.
- Assisting compliance teams with audit tasks.
- Providing satellite office support and travel for field visits, when needed.
- Supporting vendor management and IT procurement as needed.
- Serving as an IT escalation point for internal customers with issues related to IT systems, software, and hardware.
- Delivering Field IT Services in accordance with SLTs using JCI Service Management toolset.
- Proactively communicating and providing updates to customers.
- Providing differentiated SLAs for customer-related requests or incidents.
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