Field Service IT Technician

hace 5 días


Ciudad Apodaca, Nuevo León, México Johnson Controls A tiempo completo

About Us

Johnson Controls is a leading global provider of smart, healthy, and sustainable buildings and spaces. We strive to create a better world through innovation and technology.

Job Description

  • Provide technical support and assistance to customers across various locations.
  • Conduct hardware installations and provide ongoing support for PCs, tablets, mobility devices, printers, and specialized equipment.
  • Provide software support and local infrastructure service support, including server, network, and VOIP systems.
  • Assist in identifying and capturing project demand, including planned and unplanned projects.
  • Provide Tech Hut services in designated regions.
  • Execute PC lifecycle management and perform asset management tasks as required by Corporate IT.
  • Provide onsite Smart Hands support and liaison with internal and external teams.
  • Support Identity and Access Management requests, including provisioning, deprovisioning, access validation, authentication, network share, and troubleshooting.
  • Support local IT security compliance, including commsroom setup, maintenance, and access.
  • Assist compliance teams with audit tasks.
  • Provide satellite office support and travel for field visits, when needed.
  • Support vendor management and IT procurement as needed.
  • Serve as an IT escalation point for internal customers with issues related to IT systems, software, and hardware.
  • Deliver Field IT Services in accordance with SLTs using JCI Service Management toolset.
  • Proactively communicate and provide updates to customers.
  • Provide differentiated SLAs for customer-related requests or incidents.

What We Look For

  • Bachelor's degree in Computer Science or related field, or equivalent experience.
  • At least 5 years of IT support experience.
  • Industry certifications such as MS Certified IT Professional (MCITP), MS Certified Technology Specialist (MCTS), Information Systems Professional (ISP), or CompTIA (A+, Network+, Security+) are highly preferred.
  • Excellent written and verbal communication skills.
  • Strong customer service skills, including being friendly, approachable, motivated, and having a strong work ethic and high degree of integrity.
  • Good team player, self-starter, fast learner, and problem solver.


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