Customer Success Manager
hace 3 semanas
Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We're a fast-growing global startup that's transforming how the industry works — from guest experience to business growth.
With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo,
, Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.
If you're looking to grow your career in a dynamic, global, and impact-driven environment, we'd love to hear from you.
We are looking for a proactive Customer Success Manager to join our team, partner closely with mid-market customers as a trusted advisor, and play a key role in driving customer satisfaction, retention, and revenue growth.
Be the point of escalation for clients as they progress through the onboarding process with our professional services team, helping to ensure a seamless and successful transition from sales to implementation and beyond.
Retention and Growth: Take ownership of your book of business, focusing on retention and driving growth opportunities through contract renewals, upsell opportunities, and strategic guidance.
Conduct regular business reviews with clients to review performance metrics, identify areas for improvement, and present new solutions to enhance their experience.
The Customer Success Manager will work with clients across Americas (North America, South America and Central America). Fluency in Spanish is a plus, not a requirement.
Relationship Management: Proven ability to build and maintain strong relationships with clients, understanding their needs and aligning solutions to meet their goals.
Experience in negotiating contract terms, handling objections, and closing deals to drive revenue growth.
Organization and Time Management: Strong organizational skills and the ability to manage multiple priorities and deadlines effectively.
Minimum of 3 years of experience in account management or customer success roles within the SaaS software industry or in a technology-driven environment.
Fluency in both English and Spanish
Familiarity with CRM software (Salesforce experience is preferred) and proficiency in Google Suite.
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