Accounts Receivable Specialist

About the Role:

As NeuroGym’s Accounts Receivable Specialist, your responsibility is to own all revenue collection touchpoints. From ensuring timely payments to resolving disputes, tracking chargebacks, and answering customer questions. This role lives at the intersection of finance, operations, and customer experience—ideal for someone hyper-organized, spreadsheet-savvy, and great with follow-through. If you love making order out of the numbers, take pride in timely follow-up, and enjoy working cross-functionally, you’ll thrive here.

Key Responsibilities:

Invoice, Billing, and Collections Management

- Track open balances, send reminders, and follow up on overdue accounts
- Manage and document collection efforts using CRM and AR workflows
- Ensure accuracy in invoicing, customer profiles, and payment history

Refunds, Chargebacks & Dispute Resolution

- Respond to chargebacks quickly and compile proper documentation for disputes
- Issue approved refunds and ensure accurate recordkeeping
- Flag patterns and help identify operational improvements to reduce loss

Customer Service & Internal Collaboration

- Work directly with customers who have finance-related questions
- Respond to tickets and requests regarding billing, receipts, or payment status
- Coordinate with Sales, Product, and Customer Success to resolve issues quickly

Reporting, Dashboards & Data Integrity

- Maintain up-to-date AR reports in Google Sheets/Excel
- Build and update collections KPIs, aging reports, and recovery trends
- Identify and escalate high-risk accounts proactively

Process Improvement & Documentation

- Document AR workflows and suggest improvements for scale
- Help build internal SOPs for repeatable billing and dispute resolution tasks

Requirements (Must Have):

- 5+ years of experience in accounts receivable or billing operations
- Strong fluency in Google Sheets + Excel (pivot tables, formulas, filters, VLOOKUP, etc.)
- Experience working in HubSpot (or similar CRM) for customer tracking, deal management, and internal communication
- Exceptional attention to detail and highly organized work habits
- Experience working across customer service, finance, and/or sales teams
- Comfortable owning collections, chargebacks, refunds, and financial support tickets

Skills: (Need to Have)

- Excellent written and verbal communication skills—especially in customer-facing emails
- Strong follow-up process and ability to track open items across teams
- Familiarity with payment platforms (Stripe, PayPal, Authorize.net, etc.)
- Experience creating and maintaining KPI dashboards or tracking systems for AR
- Comfortable working in startup environments where systems are still evolving

Bonus Skills: (Nice to Have)

- Experience in coaching, wellness, digital product, or subscription-based businesses
- Background working with chargeback/dispute resolution tools or processes
- Familiarity with ticketing tools like Hubspot Service Desk, Zendesk, Gorgias, or HelpScout
- Knowledge of basic bookkeeping or QuickBooks experience

Benefits:

- $ 28,000 mxn per month.
- Year-end Bonus
- 100% remote full-time collaboration
- Schedule Monday-Friday, full time / PACIFIC STANDARD TIME ZONE
- Opportunities for growth and development.

Required:

- Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
- Extra Computer Monitor
- Internet speed of at least 100MBPS
- Headset with an extended mic that has noise cancellation and a webcam
- Battery back up for computer
- Quiet, dedicated workspace at home

Please submit your resume in English*