Fraud Prevention Specialist

hace 1 semana


Ciudad de México, Ciudad de México Fetch Rewards A tiempo completo
About Fetch Rewards

Fetch Rewards is a leading platform that empowers consumers to live rewarded throughout their day. With a strong focus on user experience and brand loyalty, we're shaping the future of how brands and consumers connect in the marketplace.

The Role

We're seeking a skilled Fraud Analyst to join our team. As a critical part of our user experience, you'll ensure that good, honest users receive their points accurately and without interruption, while preventing fraudulent activity. Your expertise will help review data and behavior for suspicious activity, and take action when necessary.

Responsibilities
  • Review user accounts and actions for suspected fraudulent activity, following established processes to mitigate revenue loss and prevent future fraud.
  • Identify activity, behavior, and data indicative of fraudulent behavior through manual review and data analysis.
  • Suggest new methods to catch fraud activity early or improve existing processes.
  • Work with support and users to ensure a seamless experience, escalating widespread issues or trends for immediate response.
  • Achieve daily, weekly, and monthly performance expectations consistent with team and department goals.
  • Maintain up-to-date knowledge in a fast-paced environment by actively consuming support communications and resources.
  • Bring fun to Fetch by engaging with colleagues and celebrating individual and team accomplishments.
We're Looking for Someone Who
  • Is technically proficient and a fast learner.
  • Adapts to change and is okay with repetition.
  • Is self-motivated and sets quantitative and qualitative goals.
  • Seeks feedback and maintains a positive attitude.
  • Is professional and accountable, with a focus on maintaining a seamless user experience.
About You

We're looking for someone who is passionate about preventing fraud and ensuring a positive user experience. If you're a detail-oriented and analytical individual with excellent communication skills, we'd love to hear from you.



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