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Guest Experience Coordinator
hace 2 meses
The Guest Experience Agent plays a vital role in creating unforgettable experiences for our guests. As a key member of our team, you will be responsible for crafting personalized itineraries and making reservations that exceed our guests' expectations.
Key Responsibilities:
- Develop and implement pre-arrival experiences that showcase our brand's unique charm
- Collaborate with colleagues to ensure seamless execution of guest requests
- Provide exceptional customer service, responding to guest inquiries and resolving any issues that may arise
- Stay up-to-date with brand standards and industry trends to continuously improve our services
Requirements:
- Advanced computer skills, including proficiency in Microsoft Office systems and hotel management software
- Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment
- Bachelor's degree in a related field, such as hospitality or tourism
- Minimum 1 year of experience in a hotel or hospitality setting
- Bilingual English/Spanish language skills
- Ability to multitask and prioritize tasks effectively
About Us
Kerzner International Resorts is a leading hospitality company that is committed to delivering exceptional experiences for our guests. We are a dynamic and innovative team that is passionate about creating unforgettable memories for our guests. If you share our passion for delivering exceptional service and creating unforgettable experiences, we encourage you to apply for this exciting opportunity.
