Rooms Coordinator
hace 5 días
Job Summary
We are seeking a skilled Rooms Coordinator to join our team at Marriott International, Inc. As a Rooms Coordinator, you will be responsible for ensuring a seamless guest experience by coordinating room assignments, check-ins, and check-outs.
Key Responsibilities
- Assign rooms to guests based on their preferences and availability
- Pre-register designated guests and prepare key packets
- Coordinate check-in and pre-registration procedures for arriving groups
- Review and track requests for room changes and communicate status to staff
- Confirm reservations and cancellations
- Review out-of-order rooms daily and ensure rates match market codes
- Verify and adjust billing for guests
- File guest paperwork and documentation
- Set up and process guest check-ins and check-outs
- Activate room keys and secure valid payment
- Identify over-commitments and perform duplicate reservation checks
- Run daily reports and follow up with guests to ensure their requests are met
Requirements
- Ability to work in a fast-paced environment and multitask
- Excellent communication and problem-solving skills
- Ability to maintain confidentiality and handle proprietary information
- Ability to work independently and as part of a team
- Basic computer skills and knowledge of hotel software
About Marriott International, Inc.
Marriott International, Inc. is a global hospitality company with a portfolio of brands that include Marriott Hotels, JW Marriott, and more. We are committed to providing exceptional guest experiences and creating opportunities for our associates to grow and develop their careers.
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