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IT Service Coordinator
hace 2 meses
About the Role
We are seeking a highly skilled and experienced IT Service Coordinator to join our team at Buscojobs México. As an IT Service Coordinator, you will play a critical role in supporting our IT Managed Services clients in North America.
Key Responsibilities
- Participate in incident management and resolution processes to ensure timely and effective resolution of client issues.
- Schedule and assign resources to deliver all client services, including remote and onsite support, and services conducted at our datacenter or elsewhere.
- Utilize our chosen software management tools, processes, and procedures to manage dispatch functions during technical service delivery.
- Collaborate with internal stakeholders and external clients to ensure seamless communication and service delivery.
- Manage scheduling of all technical resources, including service desk, NOC, and onsite or field service personnel.
- Ensure that all technical resources are effectively utilized and manage workload among service delivery technical staff to ensure SLA fulfillment.
- Manage and maintain consistent, regular communications with service delivery technical staff.
- Set and re-set onsite client expectations regarding onsite and field-dispatched resource arrival time based on ongoing status updates.
Requirements
- Minimum 2 years' experience in IT Service/Dispatching sector.
- Excellent communication skills, both verbal and written.
- Ability to collaborate with internal stakeholders and external clients.
- Experience with Help Desk, Network Operation Center, etc.
- MCSE or equivalent diploma (advantageous).
- MCP (advantageous).
- ITIL, A+ and N+ (advantageous).
About Us
Buscojobs México is a leading provider of IT Managed Services in North America. We are committed to delivering exceptional service to our clients and are seeking a highly skilled and experienced IT Service Coordinator to join our team.