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IT Service Coordinator

hace 2 meses


Tijuana, Baja California, México Buscojobs México A tiempo completo

About the Role

We are seeking a highly skilled and experienced IT Service Coordinator to join our team at Buscojobs México. As an IT Service Coordinator, you will play a critical role in supporting our IT Managed Services clients in North America.

Key Responsibilities

  • Participate in incident management and resolution processes to ensure timely and effective resolution of client issues.
  • Schedule and assign resources to deliver all client services, including remote and onsite support, and services conducted at our datacenter or elsewhere.
  • Utilize our chosen software management tools, processes, and procedures to manage dispatch functions during technical service delivery.
  • Collaborate with internal stakeholders and external clients to ensure seamless communication and service delivery.
  • Manage scheduling of all technical resources, including service desk, NOC, and onsite or field service personnel.
  • Ensure that all technical resources are effectively utilized and manage workload among service delivery technical staff to ensure SLA fulfillment.
  • Manage and maintain consistent, regular communications with service delivery technical staff.
  • Set and re-set onsite client expectations regarding onsite and field-dispatched resource arrival time based on ongoing status updates.

Requirements

  • Minimum 2 years' experience in IT Service/Dispatching sector.
  • Excellent communication skills, both verbal and written.
  • Ability to collaborate with internal stakeholders and external clients.
  • Experience with Help Desk, Network Operation Center, etc.
  • MCSE or equivalent diploma (advantageous).
  • MCP (advantageous).
  • ITIL, A+ and N+ (advantageous).

About Us

Buscojobs México is a leading provider of IT Managed Services in North America. We are committed to delivering exceptional service to our clients and are seeking a highly skilled and experienced IT Service Coordinator to join our team.