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Billing Support Specialist

hace 2 meses

Xico, México Opentable A tiempo completo

Job Summary

We are seeking a highly skilled and detail-oriented Billing Support Specialist to join our team at OpenTable. As a key member of our customer support team, you will be responsible for providing exceptional support to our restaurant partners and customers, ensuring accurate and efficient billing processes.

Key Responsibilities

  • Handle inbound and outbound calls related to billing inquiries, providing solutions that uphold our commitment to exceptional customer experiences.
  • Respond to billing contacts promptly and assist customers in understanding their invoices, charges, and credits.
  • Collaborate seamlessly with internal teams to ensure consistent and accurate information is communicated to customers.
  • Investigate and resolve accounting inquiries from customers, identifying and addressing underlying issues.
  • Manage and maintain customer files, ensuring accurate and organized documentation.
  • Process ACH and Credit Card payments efficiently, contributing to seamless financial transactions.
  • Enter account finance adjustments ensuring accurate and up-to-date financial records.
  • Perform reconciliation of customer information across interrelated databases.

Requirements

  • Expert-level familiarity with OpenTable products and operational processes.
  • Meticulous attention to detail that ensures accuracy in all interactions and transactions.
  • Proven ability to tackle challenges independently, showing initiative in problem-solving.
  • Swift issue comprehension and efficient problem-solving, showcasing your commitment to timely resolutions.
  • Outstanding organizational skills, encompassing task prioritization and effective time management.
  • Excellent written and verbal communication abilities, coupled with the capacity to juggle and prioritize multiple projects.
  • Strong commitment to punctuality, schedule adherence, and maintaining good attendance records.

What We Offer

  • Opportunities for professional growth and development.
  • A dynamic and inclusive work environment.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A 401(k) retirement plan with company match.
  • Generous paid time off and holidays.
  • A fun and supportive team culture.

Language

English (US)