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Account Resolution Specialist
hace 2 semanas
At Worldwide Express, we are seeking a highly motivated and detail-oriented Billing Dispute Specialist I to join our team. As a Billing Dispute Specialist I, you will be responsible for working directly with customers, internal employees, and carrier partners to answer questions and resolve issues.
Key Responsibilities:
- Research and resolve billing-related inquiries and discrepancies.
- Provide detailed explanations to customers regarding discrepancies, provide suggestions/solutions, and work with customers to obtain all required documents for dispute submission.
- Submit disputes to carrier partners for resolution; maintain follow-up with both carrier and customer until resolution is met.
- Submit credit requests for customers and sales staff as necessary.
Requirements:
- High school diploma.
- Bachelor's degree in communications, business, marketing, management, or other business-related fields preferred.
- 0+ years of billing, collections, logistics, or related experience.
About Us:
Worldwide Express is a leading provider of logistics and shipping solutions. We are committed to delivering exceptional service to our customers and providing a positive work environment for our employees.
