Client Relations Specialist
hace 1 semana
Hunter Douglas stands as the premier manufacturer of window treatments and a significant player in the architectural products sector. With over a century of innovation, we have established a reputation for excellence, offering products that combine style and functionality, found in countless residential and commercial spaces worldwide.
We seek individuals who are motivated, intelligent, innovative, and entrepreneurial. By providing challenging and accelerated growth opportunities, we foster an environment where your career can flourish. In exchange for your skills, we are dedicated to offering competitive and comprehensive compensation and benefits packages to ensure you feel appreciated. Our aspiration is to become the fastest-growing and most beloved window covering brand globally. What is your ambition?
Our North American division operates across multiple facilities in Mexico, where we blend manufacturing and fabrication. Each site emphasizes exemplary safety and employee-centric standards, as we lead the way in production processes to achieve best-in-class status. Our commitment to quality and growth makes us an employer of choice and helps sustain our culture of excellence.
Key Responsibilities
- Gather information from service departments to assess the status of orders.
- Address customer inquiries within the designated response timeframe.
- Manage special customer requests (accelerations, modifications, updates, routing, stock controls, and holds).
- Communicate with clients through various channels.
- Assist production teams in interpreting special order instructions.
- Coordinate shipping methods with the logistics team for special orders.
- Track and follow up on overdue orders to ensure resolution.
- Approve or reject shipments based on stock availability and production workload.
- Update the system with the latest order statuses.
- Collaborate with customer service and service departments to resolve order entry issues.
Ideal Candidate Profile
- Minimum one year of experience in a similar role.
- Bilingual in English and Spanish (80% proficiency).
- High school diploma or university degree.
- Proficient in office software.
Benefits Offered
- Competitive annual salary.
- Bonus potential of up to 5%.
- Comprehensive benefits package including medical, dental, vision, and life insurance.
- A company culture that emphasizes internal development and professional advancement.
- Paid time off (3 days annually).
- Holiday bonus.
- Savings plan.
Hunter Douglas is an Equal Opportunity Employer and adheres to all applicable employment laws. We encourage applications from all qualified individuals.
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