Human Resources Manager

hace 4 semanas


Hermosillo, Sonora, México Resultscx A tiempo completo

**Job Summary**

We are seeking a highly skilled Human Resources Manager to join our team at ResultsCX. As a key member of our HR department, you will be responsible for providing expert guidance and support to employees and management on HR-related matters.

**Key Responsibilities**

  • Maintain accurate and up-to-date employment records using HR management systems
  • Communicate human resource policies, procedures, laws, standards, and other government regulations to employees and management
  • Investigate employee relations issues, such as harassment allegations, work complaints, or other employee concerns, and provide recommendations
  • Facilitate a smooth new hire onboarding process
  • Promote and implement various HR programs and site events
  • Administer site benefits

**Requirements**

  • Bachelor's degree in Human Resource Management or equivalent work experience
  • 3+ years' experience in HR practices and principles related to employment & labor law supporting a diverse group of employees with experience in coaching, counseling, and employee relations
  • Ability to exercise discretion and judgment when providing feedback, guidance, clarification, and disciplinary action
  • Experience in a call center environment or fast-paced work environment preferred
  • Must possess an entrepreneurial spirit, an 'expect greater' attitude, and lead by example

**About ResultsCX**

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs.

ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.


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