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hace 2 meses
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.
Key Responsibilities- Provide timely and effective support to customers through various communication channels, including phone, email, and chat.
- Respond to customer inquiries and resolve issues in a professional and courteous manner.
- Utilize problem-solving skills to identify and resolve customer complaints and concerns.
- Collaborate with internal teams to ensure seamless customer experience and resolve complex issues.
- Meet or exceed customer satisfaction targets and quality assurance metrics.
- Stay up-to-date with product knowledge and features to provide accurate and informed support to customers.
- 2+ years of experience in a customer-facing role, preferably in a call center or customer support environment.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
- Strong problem-solving and analytical skills, with the ability to think critically and resolve complex issues.
- Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.
- Proficiency in MS Office/Office 365 and Google Suite.
- Ability to thrive in a team environment and contribute to a positive and supportive team culture.
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive team environment.
- Recognition and rewards for outstanding performance.
