Ams Contract Specialist

hace 4 días


Tlaquepaque, Jalisco, México Hewlett Packard Enterprise A tiempo completo

About the Organization

Hewlett Packard Enterprise is a leading provider of digital printing solutions, driving growth and innovation in the industrial printing industry. Our Industrial Print Sales Operations team is the backbone of our business, driving processes and tools to keep the sales motion while increasing customer satisfaction and brand loyalty.

Job Description

As a key member of our Industrial Print AMS Sales Operations Team, this position leads the Indigo Supplies Billing program. The successful candidate will apply subject matter knowledge to document processes, deliver training for other employees, and ensure clear alignment with our internal team processes that drive business revenue.

Responsibilities

  • Manage our E2E Supplies billing program
  • Track and monitor customer counter collection process
  • Generate billing data files to complete invoicing process
  • Manage pricing templates for Clicks and Supplies as per contractual terms and conditions
  • Create and oversee Supplies programs set up
  • Track revenue, billing, and collection gaps
  • Assist other areas such as billing related to Hardware, Services, and Supplies
  • Work closely with Finance, Sales, Service, Supplies, and other key stakeholders to determine strategy, policies, and procedures
  • Develop and maintain internal and external relationships to support management of scope and expectations
  • Operate as a team member and advise on methods to improve business processes and efficiencies
  • Identify procedural changes within the Sales Operations team to achieve the highest level of operational excellence for the business
  • Comply with procedural/audit/records retention policies
  • Provide analytical reports and present results periodically to business stakeholders

Requirements

  • First-level university degree or equivalent experience; advanced university degree is a plus
  • Typically, 4-6 years of experience in a business-related function, preferably finance, accounting, or compensation
  • Demonstrated experience in self-directed roles with minimal supervision
  • Knowledge and Skills
    • Fluent in English (written & oral)
    • QAD experience and proficient knowledge of Excel, PowerPoint & other MS Office applications
    • Process Management & Transformation: Identify process shortcomings and work with others to improve or transform processes
    • Problem Solving: Approach problems in a rational manner using sound strategies that ensure comprehensive understanding and effective resolution
    • Change Management: Develop methods for supporting innovation/change across the organization
    • Demonstrates analytical skills and strong process orientation with critical attention to detail
    • Excellent communication skills, with ability to build and maintain strong internal/external relationships and teamwork
    • Skills also include leadership, ability to work autonomously, tolerance of ambiguity, critical thinking, ability to influence and persuade, decision-making, flexibility, creativity, initiative, and presentation skills
    • High level competence in completing priorities and managing multiple tasks
    • Demonstrated sense of urgency with ability to stay focused on goals and objectives


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