POS Support Center Specialist

hace 1 mes


Monterrey, Nuevo León, México Vontier A tiempo completo
Job Title: POS Support Center Tier 2 Specialist

We are seeking a highly skilled and experienced POS Support Center Tier 2 Specialist to join our team at Vontier. As a key member of our support team, you will be responsible for providing operational and technical assistance to end-users on dispensers and Passport Point of Sale and other Gilbarco related products and services.

Key Responsibilities:
  • Provide technical assistance to end-users on dispensers and Passport POS and other Gilbarco related products and services.
  • Open, manage and dispatch Authorized Service Contractors.
  • Manage, monitor and resolve tasks and alarms on a daily basis, including spot activations, bundle activations, password resets, remote key loads, deployment questions, SR status questions, ESR status questions, follow-up alarms, special project requests, and cookie requests.
  • Manage and resolve emails from Major Oil Companies (MOC) and independent customers.
  • Maintain Department guidelines in regards to average handle time and productivity.
  • Maintain Department guidelines in regards to call quality and call audit process.
  • Continuously increase product knowledge through on-the-job training and self-study.
Requirements:
  • 2-year technical degree (preferred) or equivalent skill set.
  • Proficient in operating a PC and related business software.
  • Call Center experience (preferred).
  • Good customer service skills.
  • Proficient in Microsoft Office programs.
  • Networking knowledge / experience (preferred).

We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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