Technical Support Specialist

hace 1 mes


Monterrey, Nuevo León, México Vontier A tiempo completo
Job Description

Our POS Support Center is seeking a skilled and experienced Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing operational and technical assistance to end-users on dispensers and Passport Point of Sale and other Gilbarco related products and services.

Key Responsibilities:
  • Provide technical assistance to end-users on dispensers and Passport POS and other Gilbarco related products and services.
  • Manage and dispatch Authorized Service Contractors.
  • Manage, monitor and resolve tasks and alarms on a daily basis.
  • Manage and resolve emails from Major Oil Companies (MOC) and independent customers.
  • Maintain Department guidelines regarding average handle time and productivity, call quality and call audit process.

Requirements:

  • 2-year technical degree or equivalent skill set.
  • Proficient in operating a PC and related business software.
  • Call Center experience preferred.
  • Good customer service skills.
  • Proficient in Microsoft Office programs.
  • Networking knowledge or experience preferred.


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