Technical Issue Resolution Specialist
hace 1 semana
About the Role:
Tetra Pak is a leading food processing and packaging solutions company, dedicated to making food safe and available everywhere. We are seeking a proactive and experienced Technical Issue Resolution Specialist to join our team.
Key Responsibilities:
- Lead the resolution and sustainable containment of complex technical issues related to Tetra Pak's products and services.
- Own technical issue ownership in the market area and work independently with diverse teams.
- Collaborate with cross-functional teams to address and resolve issues in a timely manner.
- Secure structured and regular communication to stakeholders and customers during issue resolution progress.
- Identify trends and patterns in customer feedback and issue reports to drive continuous improvement initiatives.
- Maintain a good understanding of the Accidents & Incidents (A/I) process and support when needed.
- Participate in the review of Customer Experience Issue Resolution in the geography.
- Create and share Lessons Learned and Best Practices in market area from analyzed Top Issues.
Requirements:
- Experience in Issue Resolution and technical understanding.
- Advanced knowledge in Problem Solving Methodology (PSM) is a must.
- Knowledge of root cause analysis.
- Experience in Project Management is a must.
- Strong communication skills.
- Fluency in English.
- Ability to work independently with diverse teams.
- Assertiveness to work calmly under pressure.
- Stakeholder management skills and a drive for results.
About Tetra Pak:
Tetra Pak is a global leader in food processing and packaging solutions, committed to sustainability, innovation, and creating value for its customers and stakeholders. We offer a variety of exciting challenges with ample opportunities for development and training in a truly global landscape.
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