Technical Issue Resolution Specialist

hace 1 semana


Xico, México Tetra Pak A tiempo completo

About the Role:

Tetra Pak is a leading food processing and packaging solutions company, dedicated to making food safe and available everywhere. We are seeking a proactive and experienced Technical Issue Resolution Specialist to join our team.

Key Responsibilities:

  • Lead the resolution and sustainable containment of complex technical issues related to Tetra Pak's products and services.
  • Own technical issue ownership in the market area and work independently with diverse teams.
  • Collaborate with cross-functional teams to address and resolve issues in a timely manner.
  • Secure structured and regular communication to stakeholders and customers during issue resolution progress.
  • Identify trends and patterns in customer feedback and issue reports to drive continuous improvement initiatives.
  • Maintain a good understanding of the Accidents & Incidents (A/I) process and support when needed.
  • Participate in the review of Customer Experience Issue Resolution in the geography.
  • Create and share Lessons Learned and Best Practices in market area from analyzed Top Issues.

Requirements:

  • Experience in Issue Resolution and technical understanding.
  • Advanced knowledge in Problem Solving Methodology (PSM) is a must.
  • Knowledge of root cause analysis.
  • Experience in Project Management is a must.
  • Strong communication skills.
  • Fluency in English.
  • Ability to work independently with diverse teams.
  • Assertiveness to work calmly under pressure.
  • Stakeholder management skills and a drive for results.

About Tetra Pak:

Tetra Pak is a global leader in food processing and packaging solutions, committed to sustainability, innovation, and creating value for its customers and stakeholders. We offer a variety of exciting challenges with ample opportunities for development and training in a truly global landscape.



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