Luxury Client Experience Specialist

hace 4 días


Ciudad de México, Ciudad de México Bottega Veneta Servicios S de RL de CV A tiempo completo
Company Overview
Bottega Veneta Servicios S de RL de CV is a dynamic and prestigious luxury goods company seeking a skilled Client Advisor to join our team in Palacio De Hierro Perisur. Our organization values diversity, inclusion, and employee development, providing a stimulating work environment that fosters growth and opportunities.

Job Summary
We are currently seeking a highly motivated and customer-focused Client Advisor who will report directly to the Store Manager. As a key member of our sales team, you will be responsible for delivering exceptional client experiences, meeting sales targets, and contributing to the overall success of the store.

Key Responsibilities
Meet and exceed monthly sales goals and KPIs by developing strong relationships with clients, identifying their needs, and making personalized recommendations.
• Effectively utilize the Bottega Veneta Client Journey and other selling techniques to maximize each transaction, improve KPIs, and close sales.
• Establish and maintain strong relationships with all clients, updating and maintaining accurate client profile records.
• Stay up-to-date on product knowledge, including technical and inspirational aspects of all collections, by utilizing various training resources provided by the Company.
• Assist management with basic store opening and closing procedures, as well as visual standards, merchandise presentation, and general maintenance as requested.
• Comply with all company policies and procedures, promoting a positive and inclusive work environment.

Requirements and Qualifications
• 1-2 years of previous retail sales experience in a customer service-related field, preferably in a luxury environment.
• Ability to consistently achieve and exceed sales goals and KPIs.
• Strong verbal and written communication skills, with excellent interpersonal and problem-solving abilities.
• Luxury retail sales experience preferred, with a genuine interest in fashion and industry trends/news.
• Ability to be mobile on the sales floor for extended periods and climb a ladder regularly.
• Available to work closing shifts, weekends, and holidays as required.

Benefits
Talent development is a managerial principle at Bottega Veneta Servicios S de RL de CV, offering opportunities for growth and internal mobility within the organization. We strive to create a diverse and inclusive workplace, valuing individual contributions and fostering a culture of respect and open communication. As an Equal Opportunity Employer, we welcome applications from all qualified candidates regardless of background or experience.

Compensation and Benefits Package
The successful candidate can expect a competitive salary range of $45,000 - $65,000 per annum, commensurate with experience, plus additional benefits, bonuses, and performance-based incentives.

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