AV/VC Operations Technician

hace 4 semanas

Xico, México Milestone Technologies, Inc. A tiempo completo
About the Role

Milestone Technologies, Inc. is seeking an experienced AV/VC Operations Technician to join our team. As a key member of our operations team, you will be responsible for providing top-notch support for our clients' audiovisual and video conferencing systems.

Key Responsibilities
  • Provide break-fix and troubleshooting support for AV systems and related technologies in conference rooms, offices, and specialty spaces.
  • Expertly install and maintain AV systems and devices, ensuring they are always in working order.
  • Support daily room sweeps and related escalations of conference rooms, digital signages, LED walls, and meeting spaces.
  • Provide support for events setup and decommission, ensuring seamless execution.
  • Monitor tickets/incidents and generate tickets with all incident details, tracking all requests and issues.
  • Perform storage room upkeep, supporting decommissioning and coordinating e-waste efforts.
  • Support commissioning/installation and turnover of new conference rooms and other AV areas, coordinating equipment RMAs.
  • Work with projectors, sound systems, microphones, sound mixing equipment, overhead projectors, video equipment, adjust amplifiers, video screens, virtual conferencing systems, AV racks, and speakers.
  • Lay, manage, and replace cabling for ethernet, sound, power to ensure ease of use, pleasing aesthetics, and maintaining of functionality.
  • Assist with varied projects related to documentation, training, and peer mentorship, inventory management, quality management, builds, and installations.
  • Provide proactive onsite event support, including meeting kickoffs, setup, and strike, and training for self-service.
  • Help test new AV designs and solutions.
  • Assist with commissioning and turnover of new conference rooms and specialty spaces.
  • Participate in regular weekly meetings to discuss and resolve open issues, review upcoming events roadmap, and their requirements.
  • Support planning and execution of ad hoc events.
  • Work with Tier 3 and Client Engineers to troubleshoot difficult internal problems.
  • Utilize client-provided tools and systems to successfully complete team tasks.
  • Follow all client-required policies, standards, or safety guidelines.
  • Track installation, maintenance, and support requests (and other metrics) to identify trends, potential systemic issues, and areas for improvement.
  • Communicate effectively with clients to identify needs and evaluate solutions.
Requirements
  • High School diploma/GED.
  • Minimum 3 years of relevant work experience in AV operations.
  • High levels of emotional intelligence and ability to maintain a positive and supportive attitude while working with co-workers, client's internal AV team, and end-users.
  • Experienced in AV installations (cable management, device add, move, change) and operations support (daily test and break-fix support) in a large corporate environment and an understanding of audio/video signal flow.
  • Understanding of basic networking technology, video transmission over network.
  • Experience working with LED walls, including ability to troubleshoot hardware-related issues.
  • Proficiency with any helpdesk support ticket management software.
  • Ability to multitask and prioritize departmental functions to meet deadlines.
  • Ability to remain calm in high-pressure/stress situations.
  • Ability to communicate clearly and professionally.
  • Experience working in a fast-paced and highly cross-functional organization.
  • Physical demands associated with this position include moderate walking, lifting, bending, climbing ladders, operating power tools, and carrying weight materials up to 50 lbs.

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