Help Desk Technician

hace 4 semanas


Xico, México Techtrex Inc.Kiosoft Technologies Llc A tiempo completo

Main Responsibilities:

As a Help Desk Technician at KioSoft Technologies LLC, you will serve as the primary point of contact for complex customer inquiries and escalations, providing timely and accurate resolutions. You will coordinate with cross-functional teams, including engineering and vendor teams, to address customer issues and ensure prompt resolution.

Key Skills and Qualifications:

- Strong technical aptitude and ability to quickly learn and understand complex software products
- Excellent problem-solving and analytical skills with a proactive approach to issue resolution
- Exceptional communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical customers
- Familiarity with support ticketing systems and customer relationship management (CRM) tools

Preferred Qualifications:

- Experience with knowledge base creation and Knowledge-Centered Service (KCS) standards

About KioSoft Technologies LLC:

KioSoft Technologies LLC is a growing hardware and software company providing turnkey custom solutions for the Commercial Laundry, Vending, and other unattended Payment Industries. We have operations in the United States, Canada, China, Korea, and authorized dealers worldwide.


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