Helpdesk Operations Technician
hace 4 semanas
About the Role
We are seeking a skilled Helpdesk Operations Technician to join our team at EOS IT Solutions. As a key member of our global IT support team, you will be responsible for providing top-notch technical support to our clients.
Key Responsibilities
- Process laptop replacement queues efficiently
- Act as the first point of contact for IT support requests through various channels, including ITSM ticketing platforms and Slack support channels
- Monitor and action ITHELP Jira queues as directed by Stripe GSD
- Perform software provisioning and deprovisioning within scope and access constraints
- Adhere to standard escalation processes and ticket handling practices
- Administer Slack and Google Workspace within role access constraints
- Laptop imaging and setup for new and existing employees
- Ensure adherence to Standard Operation Principles (SOPs) and company policies
- Primary ownership of cadenced office desk workspaces for peripheral testing and replacement
- Monitor and resolve automated VC conference room alerts
- Cadenced sweeps of VC conference rooms for peripheral testing and equipment status
Requirements
To be successful in this role, you will need to have experience in Helpdesk (Tier 1) and Operations (Tier 1 AV) and be able to work effectively in a fast-paced environment.
About EOS IT Solutions
EOS IT Solutions is a global technology and logistics company that provides collaboration and business IT support services to industry leaders. We prioritize customer satisfaction, quality of service, and investing in our partners and employees.
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