Customer Operations Head Mexico

hace 2 días

Xico, México Alcon A tiempo completo
About the Role

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. As the Customer Operations Head Mexico, you will be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

Key Responsibilities
  • Manage local / CO teams and operations and drive operational efficiencies and continuous improvement by implementing organizational structures and processes locally / in cluster (including virtual and physical centralization opportunities).
  • Develop a culture in line with International Operations Vision to make every customer touch point brilliant.
  • Align with Head, Customer Operations Region on the local / cluster aspects of the transformation plans of Customer Operations (CO) into intelligent E2E service centers and to become a more customer centric organization and execute against those plans.
  • Secure all OTI strategy execution, processes and contribution to the commercial and economic success, customer loyalty, reputation and culture of Alcon.
  • Execution of CO strategy, organizational design of teams and processes within market / cluster with following scope:
    • Pre order stream: preparation of Tender, management of Quotes and Contracts, creation and maintenance of Customer-, Price-, and Material Master data.
    • Order / delivery stream: interface between customers and Alcon in terms of sales order creation, secure order conditions, back- orders, sample management, shipping compliance, consignment stock inventory, obsolescence, unsterile IOL handling, C-Pak handling.
    • Return / credit note stream: customer invoicing and invoice shipping, return material authorization, carrier and RDC coordination, credit notes issuance.
Requirements

Own all CO processes on country / cluster level and build and foster trusting relationships between the CO functions and other local functions like: local / cluster Leadership Team, Business Franchises Sx and VC, Supply Chain to ensure smooth transactions in line with Franchise needs.

  • Head of Operations

    hace 2 semanas

    Xico, México Grupago A tiempo completo

    About GrupagoWe are a pioneering fintech company that specializes in providing affordable credit and financial services to small business owners across Latin America, starting with Mexico.Our innovative approach focuses on community distribution, group collateral, and AI-driven underwriting, allowing us to reach rural and underserved customers through our...

  • Head of Retail Operations

    hace 2 días

    Xico, México Servicios Comerciales Amazon Mexico S. De R.L. De C.V. A tiempo completo

    About the RoleWe are seeking a highly experienced and skilled professional to lead our Retail Operations team in Mexico. As the Head of Retail Operations, you will be responsible for delivering a world-class customer experience and driving sales and margin growth for Amazon Mexico.Key ResponsibilitiesLead a team of talented professionals across different...

  • Head of Retail Operations

    hace 2 días

    Xico, México Servicios Comerciales Amazon Mexico S. De R.L. De C.V. A tiempo completo

    About the RoleWe are seeking a highly experienced and skilled professional to lead our Retail Operations team in Mexico. As the Head of Retail Operations, you will be responsible for delivering a world-class customer experience and driving sales and margin growth for Amazon Mexico.Key ResponsibilitiesLead a team of talented professionals across different...

  • Operations Department Section Head

    hace 2 días

    Xico, México Bright A tiempo completo

    {"title": "Operations Department Section Head", "content": "About BrightWe're a fintech solar energy startup on a mission to reverse climate change, starting in Mexico. We simplify the process through automation, working hard to power the solar installer and entrepreneurial ecosystem.As Mexico's #1 residential solar financier, we've coordinated everything...

  • Head of Business Operations

    hace 2 semanas

    Xico, México Viatris A tiempo completo

    About the RoleThe Head of Business Operations - Mexico will play a critical role in driving business growth and excellence across the region. As a key member of the Executive Leadership Team, this individual will provide strategic guidance and leadership to ensure best-in-class execution.Key ResponsibilitiesStrategic Leadership: Develop and implement...

  • Operations Department Section Head

    hace 2 semanas

    Xico, México Bright A tiempo completo

    About BrightBright is a fintech solar energy startup on a mission to reverse climate change. We simplify the process of getting solar energy through automation, working hard to make it accessible to everyone.About the PositionWe're looking for a skilled Operations Department Section Head to join our team. As a key member of our leadership team, you'll play a...

  • Head of Digital Channels Mexico

    hace 1 semana

    Xico, México Hsbc A tiempo completo

    About the RoleWe are seeking a highly experienced and strategic leader to join our team as the Head of Digital Channels Mexico. As a key member of the HSBC Mexico Executive Committee, you will be responsible for driving the overall strategy and transformation plan for our digital channels, contact centers, ATMs, and retail partners.Key...

  • Head of Operations Performance Marketing Director

    hace 2 días

    Xico, México International People Solutions A tiempo completo

    Job Opportunity: Head of Operations Performance Marketing Based In Mexico CityAbout the Role:We are seeking a highly skilled and experienced Head of Operations Performance Marketing to join our team at International People Solutions in Mexico City. As a key member of our leadership team, you will be responsible for driving revenue growth and leading a...

  • Head of Operations

    hace 2 días

    Xico, México Grupago A tiempo completo

    {"Overview": "Grupago is a fintech company that provides affordable credit and financial services to small business owners in Latin America. We are looking for a highly experienced and entrepreneurial individual to lead our operations team and drive the growth of our business.", "Responsibilities": "The successful candidate will be responsible for overseeing...

  • Head of Credit Card Operations and Strategy

    hace 2 días

    Xico, México Grupago A tiempo completo

    About GrupagoGrupago is a pioneering fintech company that specializes in providing affordable credit and financial services to small, informal business owners (micro-PYMEs) across Latin America, starting with Mexico.We have successfully launched a group micro-credit product and are now planning to launch a credit card and cash advance product, featuring a...

  • Head of Financial Operations

    hace 2 días

    Xico, México Italic A tiempo completo

    We are seeking a seasoned financial leader to join our team at Italic, a luxury goods company that is revolutionizing the industry by delivering high-quality products directly to consumers. As our Head of Financial Operations, you will play a critical role in shaping the financial and operational direction of our company.Key Responsibilities:Financial...

  • Mexico Head Of Custody Operations

    hace 2 semanas

    Xico, México Citi A tiempo completo

    About the RoleThe Custody Operations Head in Mexico is a senior management position responsible for leading a team that provides custody services to clients. The role requires a strong leader who can manage a complex area within Securities Services Operations and ensure the seamless delivery of services to clients.Key ResponsibilitiesAct as a senior point of...

  • Department Head

    hace 4 días

    Xico, México Burberry A tiempo completo

    Job Title: Department Head About the Role: As a Department Head at Burberry, you will be responsible for leading a high-performing team to deliver exceptional customer service and create an iconic experience for our clients. You will manage the efficient running of your department and oversee store operations to meet business goals and objectives. Key...

  • Head of Business Operations

    hace 2 semanas

    Xico, México Rivka Development A tiempo completo

    About Rivka DevelopmentRivka Development is a dynamic company that thrives in the IT industry. We are seeking a highly skilled professional to join our team as the Head of General Business Operations.Key ResponsibilitiesAs the Head of General Business Operations, you will be responsible for:Developing and executing a comprehensive business plan to drive...

  • Head of Fraud Detection Operations

    hace 2 días

    Xico, México Citi A tiempo completo

    **Job Summary** The Head of Fraud Detection Operations will be responsible for ensuring the monitoring of transactions by products and channels and the fraud processes are performed in compliance with regulatory requirements, Citi Fraud Policies and standards, interbank (domestic) agreements and internal local procedures. This position will also determine...

  • Head of Business Operations

    hace 2 días

    Xico, México Everest Re Group, Ltd. A tiempo completo

    Job SummaryWe are seeking a highly experienced and skilled Head of Business Operations to join our team at Everest Re Group, Ltd. This is a key leadership role that will be responsible for shaping the company's operational strategy and ensuring the efficient execution of our business objectives.Key ResponsibilitiesDevelop and implement an enterprise...

  • Head of Engineering Delivery Platform Mexico

    hace 2 días

    Xico, México Abb A tiempo completo

    Job SummaryAbb is seeking a highly experienced and skilled professional to lead our Engineering Delivery Platform in Mexico. As the Head of Engineering Delivery Platform Mexico, you will be responsible for ensuring the health, safety, and integrity of our operations, while driving sustainability and productivity across all dimensions.Key...

  • Head of Credit Card Operations

    hace 2 días

    Xico, México Didi Global A tiempo completo

    Job Title: Head of Credit Card Backend OperationAbout the Role:We are seeking an experienced Head of Credit Card Backend Operation to lead our team in delivering exceptional credit card operations, including fraud detection, investigation, account settlement, and chargebacks. As a key member of our organization, you will be responsible for establishing and...

  • Customer Service Operations Specialist

    hace 1 semana

    Xico, México Certu Systems A tiempo completo

    Company OverviewCertu Systems is a cutting-edge technology company revolutionizing logistics operations with its reliable AI Engine. Our mission is to bridge the gap between supply and demand through intelligent data analytics, automated workflow, and continuous process improvements.Job SummaryWe are seeking a highly skilled Customer Service Operations...

  • Head of People and Culture for Mexico

    hace 3 días

    Xico, México Nubank A tiempo completo

    About NubankNubank is a pioneering digital banking platform that has revolutionized the way people interact with money in Latin America. Founded in 2013, the company has grown exponentially, expanding its operations to Brazil, Mexico, and Colombia. With a strong focus on innovation and customer satisfaction, Nubank has become one of the largest and most...