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We are seeking a highly skilled and experienced professional to join our team at Buckland as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to clients, vendors, and service providers in acquiring the proper import/export documentation.
Key Responsibilities- Provide the highest level of customer service to clients, vendors, and service providers.
- Facilitate the setup of Mexican IOR files with Buckland MX broker Portfolio Partnership.
- Integrate Legal MX files on IOR and update forms in compliance with Mexican regulations.
- Coordinate all shipments for customs clearance in a timely fashion and ensure process flow based on best practices for shipment type: Air, Land.
- Communicate, delegate, and expedite shipment clearance through multiple ports with Buckland MX Vendors in accordance with client priorities and instructions.
- Assist with Compliance and monitor operations for types: V1, RT, F4, A3, and other as requested.
- Prepare customs and internal documents for customs clearance.
- Coordinate daily tasks in an efficient manner; prioritize activities and define urgent process reviews for Warehouse and office improvement.
- Complete mid to high volume shipment clearance for Air, Land on different Mexican Ports of entry/outcome.
- Prepare daily and weekly reports based on shipment status for Air, Land shipments.
- Assess customs operation performance for MX Vendors.
- Provide information requested for Mexican Trade compliance.
- Perform auditing on BGSS and shipments documents are promptly uploaded on Buckland Portal.
- Handle queries in a prompt, efficient, and professional manner.
- Integrate Summary Shipment for Liquidation Box Reports.
- Provide management reports and full accountability for billing.
- Client servicing and reporting of any issues to Team Leader/Manager.
- Work to be performed in conformance with the Buckland Quality System (BQS).
- Other duties or projects as assigned.
- International Business/International Commerce/International Logistics Bachelor Degree.
- Excellent customer service skills and ability to generate and follow up on sales leads.
- Ability to identify, develop, and implement process improvement initiatives.
- Demonstrated problem-solving, organization skills with attention to detail.
- Strong attention to detail and ability to handle multiple tasks.
- Strong team player with the ability to work independently.
- Above-average and accurate keyboarding skills.
- Must be flexible for work on weekends and holidays as required.
- Some travel may be required to our office locations.
- Impeccable record.
- +3 Years plus experience with Mexican Import/Exports Operations.
- Proven knowledge on Mexican Legislation in Foreign Trade Business.
- Customs Experiences is an asset.
- English Language Skills as native or second language (Toefl 550).
- Working knowledge of Microsoft Office, Excel skills, Windows, an asset.
- Position Regulated by Mexico STPS.
- Must be legally eligible to work for the Company at all times.
- Valid Passport and ability and desire to occasionally travel to USA/Canada.
