Customer Service Representative
hace 4 semanas
**Customer Service Representative Position Overview**
We are seeking a highly skilled Customer Service Representative to join our team at Maxcess. As a key member of our US Domestic CSR team, you will be responsible for providing exceptional customer service to our clients based exclusively in the US.
**Key Responsibilities:**
- Manage all quote and order requests within one hour of receipt.
- Provide best-in-class customer service to internal and external customers.
- Configure, communicate, and follow-up on verbal or written quotations to secure orders.
- Enter die line requests, Tech Support, Engineering, and drawing requests.
- Cultivate an open communication environment.
- Meet assigned revenue objectives.
**Requirements:**
- Must be fluent in English in a technical or manufacturing environment (written & spoken).
- Bachelor's degree (B.A. or B.S.) from four-year college/university in business, sales, or engineering, and minimum two years' experience acting as a customer service representative configuring products or parts.
- OR GED/high school diploma with a minimum of four years' experience acting as a customer service representative configuring products or parts.
**Preferred Qualifications:**
- Proficiency in Microsoft Outlook, Teams, Word, and Excel.
- Self-motivation to own complicated tasks with minimal supervision.
- Basic mechanical aptitude and ability to read dimensional prints.
**What We Offer:**
- Salaried position.
- Opportunities for training and travel.
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