Senior Manager Operations Support

hace 4 semanas

Xico, México Citi A tiempo completo

As a Senior Manager Operations Support, you will be responsible for leading a team that provides operations support services in coordination with the Operations - Core team. Your primary objective will be to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.

**Key Responsibilities:**

Manage professional teams and departments through delegation of tasks and responsibilities
Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as maintain appropriate staffing requirements
Monitor the team's quality and efficiency of end results and manage all training and development needs of assigned personnel
Create and develop budget, policy formation, and short-term resource planning
Manage occasionally complex and varied issues with significant departmental impact
Provide evaluative judgment based on analysis of information in complicated and unique situations
Ensure essential procedures are followed and contribute to the defining standards
Has the ability to operate with a limited level of direct supervision.
Can exercise independence of judgement and autonomy.
Acts as SME to senior stakeholders and/or other team members.
Ability to manage teams.

**Requirements:**

6-10 years of experience with background in Financial Services Industry (Commercial Banking related experience is an advantage)
Extensive knowledge of the Client Onboarding processes
Working knowledge of Commercial Liability Account Opening, Maintenance & Anti Money Laundering (AML) Requirements
Working knowledge of Systematics, Filenet, Citi Know Your Client (KYC), Workforce Management (WFM) and Commercial Liability Products
Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
Proven organization and time management skills
Consistently demonstrates clear and concise written and verbal communication skills

**Education:**

Bachelor's degree/University degree or equivalent experience
Master's degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

The role oversees a team that is responsible for Internal Control Wealth Management Business Governance and Compliance, MCA, Operational Processes of Wealth Management and Compliance for the different Business in Wealth Management. This person will help in the design and the implementation of Policy across Wealth Management segments, design enhancements of operative processes and risk analysis in Control Team, will design and implement the correct performance of transitions in Wealth Management Business, responsible of coordinate control themes of deposits. The role is responsible of help in the strategy implementation, define the processes and ensure that the execution is done correctly to guarantee that the processes and controls are in compliance with regulation and policies. This person requires high level of speaking skills, a solid networking across the business and outside it, a strong leadership to make things happened and a strong knowledge about the process, policies and regulation applicable to the business.

Carriers: Engineering, Accounting Management, Economics and Business Administration.**Job Family Group:**
Operations - Core
- **Job Family:**
Operations Support
- **Time Type:**
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "EEO is the Law" poster. View the EEO is the Law Supplement. View the EEO Policy Statement. View the Pay Transparency Posting

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