Logistics Operations Manager

hace 3 horas


Cancún, Quintana Roo, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo
About the Role

We are seeking an experienced Operations Manager to join our Amazon Logistics Team in Cancún, MEX. As a key member of our team, you will be responsible for the day-to-day management of the Last Mile Operation, Debrief Operations & Dispatch Operations, and overseeing the On the Road (OTR) operation that focuses on the delivery of Amazon orders direct to customers.

Key Responsibilities
  • Support a team of Delivery Service Providers in daily management of the last mile operation, including meetings, training sessions, assigning job duties, data analysis, metrics reviews, and communicating with DSPs, including management representatives and their drivers.
  • Work closely with multiple business and technical teams across the company to manage successful On The Road (OTR) performance, driving continuous improvement and enhancing carrier performance.
  • Be effective in influencing leadership across customer service operations, technology teams, multiple support teams, multiple carrier partners, and senior leadership.
Requirements
  • Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
  • A completed Bachelor's Degree or 2+ years Amazon experience.
  • 2+ years of Direct management experience for employees and their performance.
  • 2+ years of experience with performance metrics and process improvement (why-why, data analysis tools).
  • Flexible to work weekends and/or overnight shifts if needed. Availability to work 50% of the time on a night shift.
  • English Intermediate-advanced (B2+).
Preferred Qualifications
  • Lean manufacturing tools.
  • Bachelor degree in industrial engineering, logistics, supply chain or related.
  • Fluent English proficiency.
About Amazon

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. We are continually striving to innovate and provide best-in-class service levels through excellence performance.



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