Senior Service Delivery Lead
hace 7 días
**Job Summary**
Nasdaq, Inc. is seeking a highly skilled Senior Service Delivery Lead to join our Cloud Rebase Services team. As a key member of our team, you will be responsible for assisting our Cloud clients in the context of a version upgrade.
Key Responsibilities
- Work directly with customers to define the scope of automated regression tests based on the Client footprint (the functional coverage can be large: cross-asset, front-to-back, all modules)
- Build (or adapt to client needs) a suite of Test Scripts with our internal CATT tool
- Execute this suite of automated Test Scripts to perform regression testing
- Communicate results, analyze issues detected, address them directly (when a configuration change is necessary for instance) or log appropriate Salesforce tickets
- Work in close collaboration with SaaS Ops, Customer Support, PM, and Engineering teams to coordinate the quick resolution of SF tickets (when a bug fix is needed)
- Provide regular updates to Management: Keep track of all open issues in an Excel template for instance
Requirements
- Strong technical skills and experience in automated regression testing
- Excellent communication and collaboration skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Experience working with Cloud clients and version upgrades
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