Network Support Specialist
hace 21 horas
About Megaport
Megaport is a leading provider of Network as a Service (NaaS) solutions, revolutionizing the way businesses connect to the cloud. As a global company, we have partnerships with top technology companies, including Amazon, Microsoft, Google, IBM, Oracle, and NYSE. Our team is comprised of over 250 members worldwide, with a presence in North America, Europe, and Asia-Pacific.
Our Team Culture
We value a collaborative, supportive, and fun work environment. Our team is made up of globally-positioned industry experts who lead by example, prioritizing our values and customer satisfaction above all else. We are motivated, adaptable, persistent, hard-working, and dynamic individuals who strive for excellence in everything we do.
The Role
We are seeking a skilled CCNA-level technical specialist to join our Network Support Services team on a fixed-term basis. The successful candidate will be based in Mexico City and will work in a follow-the-sun support model, reporting to the Network Support Services Manager in Brisbane, Australia. The role involves monitoring, maintaining, and ensuring uptime and availability of Megaport's global network, diagnosing and resolving network incidents and outages, and implementing network upgrades and optimizations.
Key Responsibilities
- Monitoring and managing the day-to-day operation of Megaport's global network infrastructure
- Responding to alerts and incidents, troubleshooting and resolving issues
- Liaising and providing support for Megaport's Customer support team
- Planning, processing, managing, and implementing network changes and upgrades
- Maintaining technical relationships with vendors and suppliers
- Overseeing contractors performing remote work
- Communicating network incidents to internal and external stakeholders
Requirements
- Bilingual in English and Spanish
- Minimum 2-5 years of experience working in network operations or support environments
- Excellent understanding of networking concepts and protocols
- Excellent customer service focus
- Knowledge of some of the following technologies: Cisco, Juniper
- CCNA Certification or alternate vendor equivalent is advantageous
- Excellent Microsoft Office or G-Suite skills
- Experience with operating and managing Fiber Optic networks
- Innovative approach to problem-solving and incident resolution
- Ability to communicate with all levels of business and act as intermediary between technical experts and customers
- Excellent focus on documentation with high attention to detail
- Motivated, engaged, and able to operate autonomously and within a globally dispersed team environment
- Scripting/coding experience will be highly regarded
What We Offer
- Competitive Compensation Packages
- Flexible working environments
- Birthday Leave
- Generous study and training program + 5 days paid study leave
- Additional Leave via Purchased Annual Leave Scheme
- Health and Wellness Program
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