Network Support Specialist
hace 1 semana
We're seeking a highly skilled Network Support Specialist to join our team at Cisco Systems, Inc. As a Network Support Specialist, you will play a critical role in empowering our customers with ThousandEyes to ease their performance monitoring pains.
Key Responsibilities- Timely interaction with customers and internal teams requesting support via online-chat, email and phone.
- Take ownership of technical issues, working with cross-functional teams to document problem definition, troubleshooting procedures, and resolution steps.
- Take ownership of customer support forum and keep information current on best practices with ThousandEyes.
- Active participation in 24x7 Support Coverage model.
- Identify process & workflows ripe for improvement or automation.
- A standout 'customer first' attitude.
- Bachelor's degree in Computer Science or a related field, or equivalent working experience.
- At least 3-5 years working in a customer-facing role.
- Firm grasp of network and application protocols (Cisco/Juniper certification strongly preferred - CCNA/DEVNET/JNCP, etc.).
- Experience with Cloud/SaaS software products is highly desirable.
- Familiar with core networking principles - TCP/IP, DNS, web technologies, proxies and VoIP.
- Working knowledge of virtualization technology - containers, virtualBox, VMware, HyperV, Xen.
- Working knowledge in security - authentication, permissions, SSO.
- Knowledge of one computer language and programming (Java, Python, XML, RESTAPI) frameworks desirable.
- Experience with the administration of Linux based Operations Systems a plus.
- Experience in technical writing is a plus.
- Ability to prioritize & complete tasks in a timely fashion.
- Ability to communicate clearly and concisely to technical and non-technical users.
- Proven troubleshooting and problem-solving skills.
Cisco Systems, Inc. is a leading technology company that specializes in networking hardware, software, and services. We are committed to helping our customers connect, communicate, and collaborate more effectively.
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