Network Support Specialist

hace 1 semana


Xico, México Cisco Systems, Inc. A tiempo completo
About the Role

We're seeking a highly skilled Network Support Specialist to join our team at Cisco Systems, Inc. As a Network Support Specialist, you will play a critical role in empowering our customers with ThousandEyes to ease their performance monitoring pains.

Key Responsibilities
  • Timely interaction with customers and internal teams requesting support via online-chat, email and phone.
  • Take ownership of technical issues, working with cross-functional teams to document problem definition, troubleshooting procedures, and resolution steps.
  • Take ownership of customer support forum and keep information current on best practices with ThousandEyes.
  • Active participation in 24x7 Support Coverage model.
  • Identify process & workflows ripe for improvement or automation.
Requirements
  • A standout 'customer first' attitude.
  • Bachelor's degree in Computer Science or a related field, or equivalent working experience.
  • At least 3-5 years working in a customer-facing role.
  • Firm grasp of network and application protocols (Cisco/Juniper certification strongly preferred - CCNA/DEVNET/JNCP, etc.).
  • Experience with Cloud/SaaS software products is highly desirable.
  • Familiar with core networking principles - TCP/IP, DNS, web technologies, proxies and VoIP.
  • Working knowledge of virtualization technology - containers, virtualBox, VMware, HyperV, Xen.
  • Working knowledge in security - authentication, permissions, SSO.
  • Knowledge of one computer language and programming (Java, Python, XML, RESTAPI) frameworks desirable.
  • Experience with the administration of Linux based Operations Systems a plus.
  • Experience in technical writing is a plus.
  • Ability to prioritize & complete tasks in a timely fashion.
  • Ability to communicate clearly and concisely to technical and non-technical users.
  • Proven troubleshooting and problem-solving skills.
About Cisco Systems, Inc.

Cisco Systems, Inc. is a leading technology company that specializes in networking hardware, software, and services. We are committed to helping our customers connect, communicate, and collaborate more effectively.



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