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Network Support Specialist

hace 2 meses

Xico, México Megaport A tiempo completo

About Megaport

Megaport is a global leader in Network as a Service (NaaS), revolutionizing the way businesses connect to the cloud. As a key partner to top technology companies, we're shaping the future of IT connectivity. Our team is lean, high-achieving, and spread across the globe, with a strong presence in North America, Europe, and Asia-Pacific.

Our Team Culture

We're a team of industry experts who lead by example, upholding our values and prioritizing customer satisfaction. Our employees are motivated, adaptable, and dynamic, working together to deliver exceptional results. We're committed to our customers, shareholders, and each other, fostering a collaborative and supportive environment.

The Role

We're seeking a skilled CCNA-level technical specialist to join our Network Support Services team on a fixed-term basis. Based in Mexico City, you'll work in a follow-the-sun support model, reporting to our Network Support Services Manager in Brisbane, Australia. Your responsibilities will include monitoring and maintaining our global network infrastructure, diagnosing and resolving network incidents, and implementing network upgrades and optimizations.

Key Responsibilities:

  • Monitor and manage the day-to-day operation of Megaport's global network infrastructure.
  • Respond to alerts and incidents, troubleshooting and resolving issues.
  • Liaise and provide support for Megaport's Customer support team.
  • Plan, process, manage, and implement network changes and upgrades.
  • Maintain technical relationships with vendors and suppliers.
  • Oversee contractors performing remote work.
  • Communicate network incidents to internal and external stakeholders.

Requirements:

  • Bilingual in English and Spanish.
  • Minimum 2-5 years of experience working in network operations or support environments.
  • Excellent understanding of networking concepts and protocols.
  • Excellent customer service focus.
  • Knowledge of Cisco, Juniper, or alternate vendor technologies.
  • CCNA Certification or equivalent is advantageous.
  • Excellent Microsoft Office or G-Suite skills.
  • Experience with operating and managing Fiber Optic networks.
  • Innovative approach to problem-solving and incident resolution.
  • Ability to communicate with all levels of business and act as intermediary between technical experts and customers.
  • Excellent focus on documentation with high attention to detail.
  • Motivated, engaged, and able to operate autonomously and within a globally dispersed team environment.
  • Scripting/coding experience will be highly regarded.
  • Flexibility to work rotating shifts (including weekends).

What We Offer

  • Competitive Compensation Packages.
  • Flexible working environments.
  • Birthday Leave.
  • Generous study and training program + 5 days paid study leave.
  • Additional Leave via Purchased Annual Leave Scheme.
  • Health and Wellness Program.